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57 B U S I N E S S P RO F I L E S B U S I N E S S P R O F I L E S S P E C I A L A D V E R T I S I N G S E C T I O N Just two years later, the company expanded into New Hampshire and Vermont. In 2008, Acadia Insurance was in Massachusetts. And in 2012, the company opened offices in Connecticut and New York. High points While the company has had many high points in terms of its success stories with customers, perhaps its greatest accomplishment to date is its consistency in sticking with the original mission statement. at mission is to be the best regional carrier in the Northeast and to provide closer coverage—defined as delivering local service and the right coverage with a personal touch, supported by people who are experts in the industry—to agents and customers. In practice, that comes down to understanding businesses on their own terms, and providing policies specific to their needs. Logging, for example, is one of the most challenging industries to insure, as it is one of the nation's most hazardous occupations. As the largest writer of insurance for Maine's logging industry, Acadia employees spend a lot of time with loggers and their insurance agents to share indus- try expertise, loss prevention tips, and to provide coverages that are targeted to that industry's primary exposures, with continued investment in new and enhanced products. Acadia's loss control representatives are technical experts providing detailed inspections of premises and operations, both for existing and prospective cus- tomers. at results in recommendations for safety or equipment improvements. In the logging industry, for example, installation of fire suppression systems has proven highly effective in reducing the severity of damage to expensive logging equipment. It's all about the local touch and being invested in understand- ing local industries. And that speaks to the strong relationships that Acadia Insurance develops with its agents and customers. Fulfilling the spirit of insurance e objective of insurance is to provide that important financial backstop that promises to help businesses recover after a loss. is gives business owners the confidence to invest in their compa- nies, which then helps them to stimulate the economy by hiring people, buying new equipment and buying or leasing property. All of this is possible because of insurance. Acadia Insurance takes this charge very seriously and is proud to be an essential part of Maine's business community and local economies. Adding considerable value to that charge is the com- pany's investment in its local presence and its employees, in order to provide a better customer experience. e strength of Acadia Insurance's culture is also seen in the tenure of its employees—many have been with the company since its inception and many more have provided service to the company in excess of 20 years. Overall employee retention is in the 90th per- centile. e company continues to attract and maintain an excellent staff that is dedicated to customers and has a strong customer focus. Innovation Acadia Insurance is always looking for new or updated coverages that will better address the specific needs of customers, thanks to feedback from agents. Recent examples include: Acadia writes insurance for many breweries in the Northeast. Agent feedback prompted the addition of coverage on product contamination that can sometimes occur during the brewing process and force the brewer to discard an entire batch. Acadia crafted a new endorsement that will reimburse the brewer for the cost associated with the lost product. Another new coverage recently launched is for crisis expense reimbursement. Stemming from the modern-day media atmosphere, the coverage reimburses business owners for costs to hire an attorney and/or public relations firm to help them manage a crisis event. Community involvement Given Acadia Insurance's local commitment to its customers, it won't come as a surprise to learn the company is committed to supporting the communities in which its employees work and live. In addition to financial support, the company provides paid time for employees to volunteer at local nonprofit organizations. In 2016, Acadia Insurance donated over $95,000 and, since 2008, over $650,000 to local charities. Giving is focused on edu- cational programs around health and well-being and strengthening our local communities, with the goal of achieving long-term sustainability. Donations focus on combating hunger and homeless- ness, providing health education and prevention awareness and improving the lives of those in our local communities. What's special about the way the company gives back is that each office manages its charitable giving locally through volunteer committees that select the charities. at makes a big difference for employees at the company who love to get involved and support the community. ey feel that charitable giving should be an important part of the organization, and there's no better feeling than to personally deliver those checks to local beneficiaries. Acadia is proud of the impact it has made in Maine since 1992 and in the broader Northeast region, and looks forward to serving its local communities for many years to come. Products and services are provided by one or more insurance company subsidiaries of W. R. Berkley Corporation. Not all products and services are available in every jurisdic- tion, and the precise coverage afforded by any insurer is subject to applicable underwriting guidelines and the actual terms and conditions of the policies as issued. l P H O T O C O U R T E S Y O F A C A D I A I N S U R A N C E Acadia Insurance 250 County Road, Westbrook, ME 04092 Insurance Doug Nelson, President Founded: 1992 400 employees www.acadiainsurance.com Seen here are Acadia Insurance's first employees when the company was established in 1992. " Acadia is proud of the impact it has made in Maine since 1992 and in the broader Northeast region, and looks forward to serving its local communities for many years to come. "

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