4 Hartford Business Journal • July 10, 2017 www.HartfordBusiness.com
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Translating Success
That's where a young Francesco was
exposed to the business first hand.
Francesco Pagano recalls listening to his
mother translate over the phone, while helping
out with filing documents and other simple tasks.
Today, Francesco Pagano's sister, Eliza-
beth, also is active, heading up its Denver
office. Francesco's wife, Diana, is vice presi-
dent of sales and human resources.
Despite the importance and reach of trans-
lation services, the Paganos admit to feeling
"invisible'' as to the value their services pro-
vide to the economy and society.
"I kind of feel like we're the 'Wizard of Oz,'
behind a curtain,'' Francesco Pagano said.
ITI can partly trace its anonymity in the
marketplace, he says, to its client roster that
includes federal Homeland Security, the
Defense Department, banks and other finan-
cial institutions, and high-technology vendors
— nearly all of whom
want to stay under the
radar for competitive
and security reasons.
That means ITI
has had to invest,
Pagano said, in
super-secure com-
puter servers and a
hardened communi-
cations network for
receiving/transmit-
ting clients' confi-
dential documents.
ITI also performs
like a sales-market-
ing outfit, with Diana
Pagano managing her sales team that regu-
larly calls on existing clients and prospects
for new ones.
"It's the entire company's mission,'' Diana
Pagano said, "of impacting lives and making
a difference.'' n
Interpreters and Translators Inc. occupies the former home of the brand Lectric Shave.
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