Worcester Business Journal

www.wbjournal.com Worcester Business Journal Business Profiles 2017 9 A successful commercial cleaning compa- ny is built from the bottom up. For Eagle Cleaning, success quite literally begins at the bottom. This time of year tends to be the most critical and most challenging for clients. Accumulations of dust, dirt and grime over the winter months diminish the look of floors and carpeting. To take care of all your cleaning needs – spring through winter – you need a company that provides the latest proven technology, thoroughly trained staff and the best quality. Look no further than Eagle Cleaning, one of the fastest growing companies in the cleaning industry. In addition to floor care, Eagle Cleaning provides a full spectrum of commercial services that includes car- pet, fabric and hard surface cleaning and restoration; nightly janitorial; day porters; and restroom sanitation. Despite various types of competition, whether from national franchised companies, union-based organiza- tions or local "Mom and Pop" shops, Eagle Cleaning Corporation has experienced consistent and continued growth since its inception in 2001. This growth can be attributed to a successful business model, focused on quality, customer service and professionalism in the commercial, industrial and institutional cleaning sectors. This model has allowed Eagle to experience a very high retention rate –not only of clients but also of employees. Eagle Cleaning emphasizes quality control and com- municates daily with its staff and management, conducts weekly inspections and tracks cleaning trends to ensure clients are receiving optimal care. Eagle's management staff is reachable 24x7, ensuring that any emergency sit- uation will be addressed immediately. Eagle's Customer Service Team proactively reaches out monthly to clients to seek their feedback and suggestions. "We believe that customer service is much more than simply fielding complaints that may occur," says Lisa Noonan, Director of Marketing & Administration. "We regularly ask our clients how we can improve and we take their feedback to heart. Each client is unique and, in turn, our respons- es to their needs have to be unique." Eagle Cleaning's reputation for excellence has led to double-digit growth over the last three years. Since 2013, the company has averaged an annual growth in revenue of 15 percent. This upswing in business comes from growth within existing accounts as well as from new cli- ents. Its current client list includes: Groton School; Holy Cross; Fidelity Bank; Chestnut Place; Charter Communications; Nichols College; to name a few. Brian Cooper, Facilities Manager for Charter Communications, MA/NY/VT, says, "Customer satisfac- tion is paramount in my line of work and since having brought Eagle Cleaning on board to service our proper- ties in Massachusetts, we've been extremely satisfied with Eagle's level of professionalism and the quality of the work from stem to stern. They've been committed to excellence from the very beginning. I would highly rec- ommend them to any of my peers." Eagle attributes its success to providing a seamless tran- sition in every new facility: dramatically improving the cleaning conditions over the long term, while often reduc- ing overall cleaning expense. In support of this commit- ment, all clients receive a 100 percent money back, satis- faction guarantee during their first month of service. Eagle Cleaning maintains its knowledge of industry trends through membership in professional associations, including the Building Service Contractors Association International and the US Green Building Council. The company is also a member of the Better Business Bureau; the Worcester Chamber of Commerce; and the Corridor Nine Area Chamber of Commerce. Eagle was recently awarded the Best of Business Award for "Top Commercial Cleaning Company." Worcester Business Journal has rec- ognized Eagle Cleaning as a Top Growth Company four times over the past ten years. If you're in the market for a company that delivers first-rate service, personalized attention and the latest industry innovations, Eagle Cleaning should be your first choice for year-round cleaning needs. n Eagle Cleaning: Climbing to Industry Heights W O R C E S T E R , M A Eagle Cleaning Corporation Address: 997 Millbury Street, Worcester, MA 01607 Phone: 508-799-0700 Fax: 508-799-0072 Website: www.eaglecleaning.com Product or Service: Commercial and Institutional Cleaning Services No. of Employees: 200+ Head of Company: Jeff Johnson, President & CEO Year Founded: 2001 Eagle Cleaning Corporation 997 Millbury Street, Suite A Worcester, MA 01607 Toll Free: (866) 45.EAGLE Eagle Cleaning Corporation 997 Millbury Street, Suite A Worcester, MA 01607 Toll Free: (866) 45.EAGLE Office: (508) 799-0700 Awards W o r ce s t e r B us i n e s s J o u r n a l 2017 B E S T O F B U S I N E S S W o r ce s t e r B us i n e s s J o u r n a l

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