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26 Worcester Business Journal | May 4, 2026 | wbjournal.com S P E C I A L A D V E R T I S I N G S E C T I O N | Business Profiles 2026 B uilt on endurance, leadership, innova- tion, and a long-standing commitment to serving customers the right way, Ford's Hometown Services (FHS) is a four-generation family company grounded in more than just professional expertise. Since 1941, FHS has grown from a small Central Massachusetts operation into one of the region's most respected names in pest management and turf care. rough hard work, technical knowledge, and hands-on leadership, the company has built a reputation for dependable service, strong custom- er relationships, and the ability to evolve without losing its core values. What sets FHS apart is not only its longevity, but also the depth and professionalism of its services. e company has expanded well beyond traditional pest control to include termite services, turf man- agement, tick and mosquito programs, trapping, bat and wildlife exclusion, and advanced customer care systems. is steady growth allows FHS to meet changing customer needs while maintaining the accountability, pride, and personal service of a family-owned business. Equally important is an outstanding, positive culture for employees that emphasizes teamwork, loyalty, training, pride in workmanship, and long-term commitment. e Ford family has shaped the company's success across generations, beginning with founder George Ford, Sr. His son, George Ford, Jr., helped expand the business and establish it as a trusted Worcester-area institution during his leadership from 1974 to 2018. Innovation and Excellence Company president Christopher Ford has led a new era of innovation and technical advancement, particularly within the turf division. Under his leader- ship, FHS introduced core aeration and seeding, soil testing and analysis, an organic lawn care program, the Tick Only Control Program, the Tick & Mosqui- to "Combo Program," and the Hydretain Moisture Management Turf Program. ese additions have en- hanced turf results and expanded value for customers. Christopher Ford has also brought significant professional credentials to the company, including accreditation in Organic Land Care, Pollinator Pro- tector Certification, and National Turf Certification through the University of Georgia. FHS has earned notable industry recognition as well. e company is Quality Pro Accredited, meet- ing 16 standards covering safety, human resources, consumer relations, and environmental stew- ardship—an honor achieved by only about three percent of pest control companies nationwide. FHS has also received the Better Business Bureau's Marketplace Excellence Award and was named Best of Central Mass from 2017 through 2025. Looking Ahead FHS continues to modernize while staying true to its roots. In 2022, Christopher Ford implement- ed a comprehensive CRM system that streamlined scheduling, billing, marketing, customer commu- nications, HR, payroll, and sales. In 2025, with contributions from the next generation—Jake and Luke Ford—the company adopted AI platforms to enhance customer service, marketing, and training, further strengthening efficiency and consistency. Today, Ford's Hometown Services reflects the best of a family business: established yet forward-look- ing, personal yet highly professional. Backed by four generations of leadership, FHS continues to protect homes, improve properties, and build lasting cus- tomer relationships through hard work, integrity, innovation, and pride in the family name. n Ford's Hometown Services: A Legacy of Service and Innovation in Central Massachusetts Street Address: 549 Grove Street, Worcester, MA Phone Number: 508-459-3717 Website: www.fordshometown.com Service Description: pest control, lawn care (fertilization), tick and mosquito, trapping (wildlife), termite control Number of Employees: 48 Head of Company: Christopher Ford, president/owner Year Founded: 1941 2026 Annual Meeting Ford's Headquarters e Fearless Five, 1937 PHOTOS | COURTESY FORD'S HOMETOWN SERVICES