Worcester Business Journal

76 W o r c e s t e r 3 0 0 : C i t y o f I n n o v a t o r s S ince its founding in 1852, e Hanover has delivered on its promises to its many stakeholders, persevering through natural disasters, world wars, economic turmoil and global pandemics, adapting to rapidly changing market conditions, customer preferences and expectations, turning challenges into opportunities. Today, e Hanover is a leading property and casualty carrier, a responsible steward of the environment, and an active and involved corporate citizen, making a lasting and positive difference in the world. e Hanover offers broad and innovative insurance protection for small and mid- sized businesses, as well as for homes, automobiles, and other personal items through a select group of the top independent agents and brokers. Together with its agents, the company places a special emphasis on serving its end customer, bundling coverage to provide innovative and comprehensive insurance solutions. Headquartered in Worcester, Mass., e Hanover Insurance Group (NYSE: THG) employs approximately 4,400 employees nationwide and is the largest private employer in Worcester, where it employs about 1,675 professionals. e Hanover is the holding company for a group of insurers, which together constitute one of the largest insurance businesses in the United States, writing more than $5 billion in business annually. e Hanover continues to expand its innovative product and service capabilities, helping its agent partners meet more customer needs, especially as its partners seek to build their businesses in specific industry sectors and specialty lines. e company's mission to serve its customers is enhanced by its ability to anticipate and respond to change, adapting quickly and effectively to meet challenges head-on. It's this culture, coupled with the company's investments in innovation, operational efficiency and modernization, and its leading claims and risk management capabilities, that improves the insurance experience for the company's agents and customers. While the company's strong financial condition and unique business strategy are differentiators, its greatest assets are its talented and committed employees and its unique, collaborative culture. Committed to being an employer of choice, e Hanover is a company where experienced professionals want to build rewarding careers and truly make a difference. e company has been recognized by Forbes as one of America's Best Midsize Employers, by Newsweek as one of America's Most Responsible Companies and by the Human Rights Campaign as a Best Place to Work for LGBTQ Equality. With core values of collaboration, accountability, respect and empowerment, and a goal to ensure inclusion, diversity, and equity across the organization, e Hanover is determined to build on its reputation as a leading employer and an active and responsible corporate citizen. As part of this, the company offers seven employee- led business resource groups that support underrepresented populations and their allies by creating meaningful connections for employees to feel safe to be their authentic selves and offer their unique perspectives. THE HANOVER INSURANCE GROUP, INC.: For more than 170 years, e Hanover has delivered on its promises to its agent partners, their customers and its other stakeholders, including the communities where its employees live and work. 440 Lincoln St., Worcester MA 01653 www.hanover.com John C. Roche, president and chief executive officer Founded in 1852 S P O N S O R E D P R O F I L E S

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