Worcester Business Journal

March 16, 2020

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wbjournal.com | March 16, 2020 | Worcester Business Journal 3 Worcester Business Journal (ISSN#1063-6595) is published bi-weekly, 24x per year, including 4 special issues in May, September, October, and December by New England Business Media. 172 Shrewsbury St., Worcester, MA 01604. Periodicals postage paid at Worcester, MA. Copyright 2019. All rights reserved. Postmaster: Please send address changes to: Worcester Business Journal, PO Box 330, Congers, NY 10920-9894. Subscriptions: Annual subscriptions are available for $54.95. For more information, please email wbjournal@ cambeywest.com or contact our circulation department at 845-267-3008. Fax: 845.267.3478 Advertising: For advertising information, please call Mark Murray at 508-755-8004 ext. 227. Fax: 508-755-8860. Worcester Business Journal accepts no responsibility for unsolicited manuscripts or materials and in general does not return them to the sender. Worcester Business Journal 172 Shrewsbury Street, Worcester, MA 01604 508-755-8004 tel. • 508-755-8860 fax www.wbjournal.com A division of: Worcester Business Journal WBJ Editor, Brad Kane, bkane@wbjournal.com News Editor, Grant Welker, gwelker@wbjournal.com (Higher education, health care) Editorial Intern Micah Wingell Contributors Susan Shalhoub, Livia Gershon, Sarah Connell Lead Researcher, Timothy Doyle, tdoyle@nebusinessmedia.com Research Assistant, Heide Martin, hmartin@nebusinessmedia.com Production Director, Kira Beaudoin, kbeaudoin@wbjournal.com Art Director, Mitchell Hayes, mhayes@wbjournal.com Senior Accounts Manager Matt Majikas, mmajikas@wbjournal.com Senior Accounts Manager Christine Juetten, cjuetten@wbjournal.com Senior Special Accounts Manager Mary Lynn Bosiak, mlbosiak@wbjournal.com Marketing & Events Manager Kris Prosser, kprosser@wbjournal.com Distribution and Database Coordinator A Guide to STUFF, a publication of New England Business Media Patty Harris, pharris@nebusinessmedia.com COO, Mary Rogers, mrogers@nebusinessmedia.com Accounting Manager, Sabrina Mondor, smondor@nebusinessmedia.com Accounting Assistant, Rae Rogers, rrogers@nebusinessmedia.com Collections Manager, Raki Zwiebel, rzwiebel@nebusinessmedia.com Human Resources, Jill Coran, jcoran@nebusinessmedia.com Director of Audience Development, Valerie Clark, vclark@nebusinessmedia.com Publisher, CEO, Peter Stanton pstanton@nebusinessmedia.com Associate Publisher, Mark Murray mmurray@wbjournal.com President, Joseph Zwiebel jzwiebel@nebusinessmedia.com W orcester Business Journal's biweekly print magazine is not meant to be a breaking news publication.at is what WBJournal.com is for, along with our social media and newsletters. However, as the global and local reaction to the coronavirus pandemic began to spread prominently in mid- March, it felt wrong to not at least include something in these pages. Aer all, with all the conference cancellations, healthcare responses, school closures, travel restrictions, and stock market volatility – not to mention the large number of people getting sick and potentially dying – the business impact of the coronavirus could be wide ranging over a significantly long period of time. So, you'll see on page 4 our story about how a Worcester County woman has tested positive for the coronavirus and much of the initial reaction of Central Massachusetts businesses, which includes two conference cancellations or postponements and several regional colleges switching to online classes and closing residence halls. is was the most up-to-date news when this WBJ edition was sent to be printed at 1 p.m. ursday. Yet, I'm certain by the time this issue reaches your hands, many more developments around coronavirus will have occurred. Between my departure from the office on Wednesday night to my arrival home, an entire NBA basketball season had been suspended and travel to Europe was extremely restricted. For future WBJ editions, likely starting with the one coming out March 30, we will provide more in-depth coverage of how this pandemic will impact your business in Central Massachusetts both in the short and long terms. WBJournal.com will continue to provide all the up-to-the-minute information about the business impact stemming from the coronavirus. For now, as the coronavirus spreads and the business impact remains uncertain, simply stay as safe as possible. Wash your hands for 20 seconds (I I N T H I S I S S U E sign "Happy Birthday" twice, even though it sounds lame); don't touch your face (or stroke your beard); and tell your employees to stay home if they are feeling unwell. - Brad Kane, editor Providing you with coronavirus news NEWS & ANALYSIS 4 Central Mass. In Brief 10 Meetings & Golf Guide 12 The List: Largest meeting facilities in Central Mass. 16 The List: Top charity golf tournaments in Central Mass. 17 Column: Starting Up 18 Know How 19 Movers & Shakers 20 Photo Finish 21 Opinion 30 Shop Talk: Brian Renstrom, blumshapiro 10 A meeting with a view A key effort to keeping Polar Park busy year-round will be enticing business meetings and industry conferences to the stadium. 18 Failure to respond can be costly for your business Know How advice columnist Jared A. Fiore continues his three-part Dispute Resolution series on the consequences of not addressing customer complaints immediately. W Intelligent BUSINESS Solutions We Believe in a Be er Approach. ICCreditUnion.org Bruce Mathieu Senior Vice President Business Development Officer Federally Insured by NCUA COMMERCIAL REAL ESTATE FINANCING For info, email: businessbanking@iccreditunion.com or call: 978.353.1331 New Purchases New Construc on Refinancing Term Notes & Lines of Credit also available! CORRECTION: A WBJ Hall of Fame story in the March 2 edition incorrectly said Karen A. Koller worked with then Gov. Paul Cellucci to number the exits on Route 2. Koller actually worked with then Gov. Michael Dukakis on that project. DEPARTMENTS

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