Mainebiz

V O L . X X V I N O. I I JA N UA R Y 2 7 , 2 0 2 0 8 B U S I N E S S M A I N E B U S I N E S S M A I N E B U S I N E S S N E W S F RO M A RO U N D T H E S TAT E Q: My supervisor's behavior is really arrogant. How can I deal with it? ACE Advises: There really is no one effective way for coping with a superior whose behavior tends to be arrogant, bullying or both. It is important not to take an arrogant boss's put-downs personally because this kind of behavior is driven by the needs of the boss, not by your ability or level of competence. If you let these exchanges define your self-worth, it dimin- ishes your ability to do good work. People typically decide to express their frustra- tion or to clam up and do nothing — neither of which is helpful. Attempting to change the boss's behavior needs to begin with giving feedback — a message to the boss about how you see his behavior and the consequences it is having on you, other people and the work process itself. The goal is to get a shared recognition that there is value in changing behavior. If the boss is receptive, it is an opening to suggest concrete actions that can be tried and evaluated together for effectiveness. Basically, this means finding some new norms about how both of you can make the relationship more productive and satisfying. You are, in effect, modeling behavior that you expect: active listening to the other person, clear, descriptive and non-judgmental feedback and an agreement to work together to solve the problem. Having a conscious and thoughtful process will open more positive avenues than knee-jerk reactions, no matter how satisfying it might be to tell your boss where to go. A S K AC E Answered by Stephen Jenks, Principal of Greyledge Consulting The Association for Consulting Expertise (ACE) is a non-profit association of independent consultants who value "Success through Collaboration." The public is welcome to attend its regular meetings to share best practices and engage with industry experts. For more information go to www.consultexpertise.com. Stephen Jenks is principal of Greyledge Consulting, coaching senior executives and develop- ment of high-level teambuilding. He can be reached at stephen@greyledgeconsulting.com The goal is to get a shared recognition that there is value in changing behavior. comment on the border betting blackout. But in New Hampshire, some businesspeople expressed con- cern to the Herald. Fintech firm to lay off nearly 140 workers EVO Payments Inc. (Nasdaq: EVOP), a credit card processing company with an office in Portland, plans to lay off 139 employees there. e employees work in EVO's offices at 320 Cumberland Ave., accord- ing to a notice filed with the state. Businesses with over 100 employ- ees must file the WARN notice, or Worker Adjustment and Retraining Notification, in advance of mass layoffs. e timing of the planned layoff and additional details were not immediately available, and EVO did not respond to an inquiry from Mainebiz. EVO Payments is an international company with its global headquarters in Atlanta and U.S. operations headquartered in Melville, N.Y. In recent years, the company has acquired three firms in the Portland area's growing financial technology sector. CMP complaints being addressed, regulators say Although findings from a state inves- tigation into Central Maine Power Co.'s metering and billing practices found they were generally accurate, the Public Utilities Commission wants CMP customers to know their com- plaints are being addressed. e inves- tigation, begun a year ago, found "no systemic problem" in CMP's metering and billing that would have caused the high bills customers started reporting in late 2017. In their examiners reports, PUC staff said evidence including an independent audit demonstrates that CMP is recording customer electric- ity use correctly, and that except for some "discrete" errors, "customers' billed amounts have been accurate." at conclusion apparently led some customers to believe their complaints were not being considered. Vickery — Augusta Renovation When the owners of the Vickery in Augusta needed renovations that combined already present historic elements with modern conveniences for this 23-unit project they trusted PM Construction. Let us help you with your next renovation project — call Laura Blanchette today 207.282.7697 SUCCESSFUL PROJECTS START FROM THE GROUND UP CONSTRUCTION MATERIALS TESTING AND INSPECTIONS • Soils, asphalt, concrete, masonry, fireproofing, and steel: Reduce potential delays, defects, unexpected costs, and repeated maintenance. ENVIRONMENTAL CONSULTING • Groundwater, landfills and tank removal monitoring GEOTECHNICAL ENGINEERING AND EXPLORATIONS • You see what's on top, we'll show you what's below. ME 207-286-8008 • NH 603-427-0244 • MA 508-623-0101 WWW.RWGILLESPIE.COM

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