Issue link: https://nebusinessmedia.uberflip.com/i/1141285
www.HartfordBusiness.com • July 15, 2019 • Hartford Business Journal 21 Webster Bank's Treasury Sales Officer, Sharon McKinstry, said, "We help many health care companies to improve receivables with check scanners, lock box services and online payment portals, while also educating them on fraud awareness. This system saves the time of going to the banking center. Many customers like that." After reviewing ECCA's needs, Larabee and her team offered a solution to streamline operations that eliminated unnecessary paperwork and delays. "Webster Bank helped set up our own deposit system. They installed the equipment and trained all staff. Now when checks come in, they are scanned and deposited," said Khanna. "There is no waiting for the funds to appear in our account. It's also more efficient for our accountant. She simultaneously sees the status as well using Webster Web-Link®, Webster's online banking system." Larabee explained that a check scan machine sits on the desk and is connected to a remote deposit service. "This allows staff to make deposits well past the time branches are closed," she said. "Through Webster Web-Link®, staff at ECCA can see all their accounts and can move cash between accounts. The accountant is also set up to see the financial status of the business." Efficiency, ready access and reassurance Khanna cited efficiency and immediate accessibility as the biggest benefits of this remote deposit system. "When front desk staff accepts cash, check or credit card, they enter the copay amount. It's faster and more efficient. We have instant access to all our financial information, from withdrawals and deposits to cash currently available," she said. "We can transfer money between accounts. We see in real time what cash is available day-to-day." The new system also allows for routine audits, which provides peace of mind. "The accountant checks the accounts weekly so minor errors are caught and fixed right away. In fact, we are to the point where we have no errors," Khanna said. Although the new cash flow system has earned rave reviews from the entire ECCA office, Khanna admitted that many staffers had reservations about making the switch. "We were all scared. Some staff is not technologically savvy. They were used to writing things down, so they resisted at first," she said. "But Webster Bank worked with us to allay any fears. And they kept coming back until all staff was comfortable with the new system." www.HartfordBusiness.com • July 15, 2019 • Hartford Business Journal 21 Sponsored Content WEBSTER BANK INTELLIGENCE SERIES | Webster Bank Relationship Manager Annette Larabee (right) discussed ECCA's banking needs with administrator Rachna Khanna to create the most efficient and personalized solution. | Continued > | Rachna Khanna, administrator, Eastern Connecticut Cardiology Associates, LLC | | Annette Larabee, Webster Bank's Relationship Manager |