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103 | DOING BUSINESS IN CONNECTICUT | 2018 2018 | DOING BUSINESS IN CONNECTICUT | 103 COMMITTING TO SUSTAINABILITY AND A BETTER TOMORROW Our commitment to environmental sustainability underscores our environmental priorities and highlights our role as a protector of the environment and a key catalyst for clean energy. It is an important component of our vision for conducting our business today and for future generations, and is at the heart of our mission to create a better tomorrow for our customers and communities. ALWAYS WORKING TO SERVE YOU BETTER We never lose sight of the reality that our number-one job is to keep the lights on and the gas and water flowing. From that perspective, sustainability means operating smart and at scale. The driving force behind our effort is a diverse and talented group of 8,000 employees, focused on delivering great service, safely, to every customer. At its core, great service depends on understanding customers – what they need and expect, and what is most important to them. RELIABILITY Thanks to our best-in-industry workforce and their commitment and experience, Eversource consistently ranks in the top quartile, and often the top 10 percent, of U.S. electric companies for reliability. We've invested more than $2 billion in our distribution and transmission systems. We also invested close to $300 million in our natural gas system to install new, more reliable pipes and equipment, and to connect more customers. YOUR TRUSTED SOURCE FOR ENERGY EXPERTISE Every day, we are at the ready to answer your questions, and to help you learn more about saving energy and money. We offer expert service and solutions for our business and commercial customers. Account Executive teams work with their colleagues in our Business Contact Centers to provide customized service on important topics SPONSOR REPORT Eversource is nationally recognized for its leadership in energy efficiency • The sustainability advocacy organization Ceres has ranked us number one among investor-owned electric companies for energy efficiency, as we continue to invest more than $500 million annually across our service territory. • The U.S. Environmental Protection Agency (EPA) and U.S. Department of Energy (DOE) presented Eversource with their 2018 ENERGY STAR® Partner of the Year Sustained Excellence Award in Connecticut. • Eversource places 20th among 500 corporations in the U.S. in Newsweek Magazine's 2017 Green Rankings, receiving the highest score of any utility in the category of "carbon productivity." Eversource Service Territory