Hartford Business Journal

February 5, 2018

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22 Hartford Business Journal • February 5, 2018 • www.HartfordBusiness.com SPONSORED CONTENT Saint Francis recently became one of almost 100 hospitals across Trinity Health's national system to implement a Balanced Scorecard dashboard that focuses on a shared set of objectives around three quality and safety components: reducing and eliminating hospital-acquired infections (HAI), reducing readmissions and improving the patient experience. "Overall, our objective is to be very people-centered. We want to keep people safe," says Tucker. "We want them to get the care they need and not be re-admitted. The dashboard is a very people-oriented way of framing the measures and setting targets for us to reach." While achievements in patient experience and clinical outcomes are both signi cant and noteworthy, they are only part of the picture. The nal element of the value equation is cost. "Value is all about delivering excellent clinical outcomes and patient experiences at a reasonable cost," according to David Bittner, senior vice president and chief nancial of cer for Trinity Health Of New England, "It's about putting what people truly value at the center of the discussion." According to Bittner, the desire for high-value health care is shared by many constituents—from employers, to insurers, to government and most importantly, individual consumers. "As individuals and families—the people we serve—continue to be more responsible for paying a greater share of their health care expense, they are paying closer attention. People want to know what they are getting for their money, and they are seeking value for their health care dollar." "We advise patients and their families to consider all the information available to help them make their hospital selections," says Dr. Rodis. "There are many important considerations that go into deciding which hospital might be best for a particular person and they should all be considered carefully. It's not about being the least expensive choice; it's about getting the greatest value." Saint Francis is a strong choice. The hospital has received an "A" rating Hospital Safety Score SM eight times since the survey's inception in 2012 from The Leapfrog Group, a national hospital quality watchdog organization. Healthgrades, which aims to help patients make informed choices when seeking health care, named Saint Francis a Distinguished Hospital for Clinical Excellence three years in a row and recognized its superior outcomes in joint replacement and pulmonary care. Most recently, Healthgrades placed Saint Francis in the top 5 percent of hospitals in the U.S. Saint Francis is also one of only four hospitals in the state to earn a 4-star rating from the Center for Medicare and Medicaid Services. Saint Francis was also recently named a Top 100 Hospital for Patient Experience by the Women's Choice Award. "Saint Francis was awarded because it is one of the best at treating their patients the way their patients want to be treated," said Delia Passi, founder and CEO of the Women's Choice Award. "Hospital choice is a critical decision, particularly for women, who make over 80 percent of health care decisions. Our designation makes it easier for them to choose a hospital where they and their families are more likely to have a better experiences and outcomes"— which sounds an awful lot like value. According to Hospital Consumer Assessment of Healthcare Providers and Systems national survey results, 83 percent of patient respondents said they would "de nitely recommend Saint Francis." The state average is 71 percent and the national average is 72 percent. Hospital Compare Data HCAHPS: Willingness to Recommend the Hospital 4/1/2016-3/31/2017 "People want to know what they are getting for their money, and they are seeking value for their health care dollar." – David Bittner, Senior Vice President and Chief Financial Offi cer, Trinity Health Of New England " "People want " "People want " care dollar." " care dollar." State of Connecticut Average = 71% 22 Hartford Business Journal • February 5, 2018 • www.HartfordBusiness.com

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