Worcester Business Journal

4 Worcester Business Journal | November 13, 2017 | wbjournal.com C E N T R A L M AS S I N B R I E F V E R B A T I M MBTA improvements "A lot of progress has been made; not enough of it yet that our customers are seeing it. I think they're going to start seeing it soon." Transportation Secretary Stephanie Pollack, on improvements made to the MBTA Answering the call "We are committed to working with our community and state partners to make sure that the people of Puerto Rico and the U.S. Virgin Island are cared for and are receiving the services they deserve." Worcester Mayor Joseph Petty, on the city partnering with local nonprofits to help resettle hurricane evacuees Judge nomination "The depth of attorney Ritter's three decades of experience in litigation matters will well serve the attorneys and litigants in the Superior Court." Gov. Charlie Baker, on Worcester lawyer William Ritter being nominated as an associate justice to the Massachusetts Superior Court UMass Memorial President Muldoon to retire BY ZACHARY COMEAU Worcester Business Journal Staff Writer U Mass Memorial Medical Center President Patrick Muldoon is retiring from his position at the end of January, the hospital announced in November. Muldoon began his time with the organization as president of Leominster's UMass Memorial- HealthAlliance Hospital – now UMass Memorial HealthAlliance-Clinton Hospital – nearly 15 years ago. Jeff Smith, executive vice president and CEO of the hospital since 2015, will serve as interim president for the dura- tion of a nationwide search. The right time to go The January date aligns with Muldoon's plated retirement date, the hospital said. Muldoon said his retirement has been in the works with UMass Memorial Health Care President CEO Eric Dickson and the board of trustees for a while. The announcement was always planned for Nov. 1, once the hospital got past the launch and implementation of its new Epic system, a $650-million electronic medical records platform. Righting the ship Muldoon's time at the hospital began in August 2013 when the healthcare facility was in dire financial straits due to years of running a deficit, which grew to $50 million, Muldoon said. "Rating agencies had really dropped our bond rating to junk bond status," he said "It was spiraling in the wrong direction." To remedy the hospital's financials, Muldoon and hospital executives exe- cuted a $110-million turnaround plan including revenue enhancement, expense reduction, and in 2014, the hospital ended the year in the positive after a $60-million gain, Muldoon said. Two years ago, the hospital was given an A- credit rating from rating agency Fitch Ratings and BBB by Standard and Poor's. "It was a pretty miraculous turn- around," Muldoon said. $180M in new facilities Since then, the hospital has been off to the races, including Vision 2020 – a strategic plan started in 2014 that seeks to improve access, quality and patient experience. The hospital and UMass Medical School campus has been teeming with construction over Muldoon's tenure, including a net add of about 20 beds and a $180-million investment in healthcare facilities. Still, Muldoon deflected credit away from himself and instead credited the hospital's staff, including Dickson. Dickson, though, heaped the praise on Muldoon. "He has set an outstanding example for me and all those who have worked with him closely," Dickson said in a press release. "His leadership, wisdom, patience, warmth, and legacy will con- tinue to positively shape our organiza- tion for many years to come." Patrick Muldoon, outgoing UMass Memorial Medical Center president W

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