Issue link: https://nebusinessmedia.uberflip.com/i/881000
OCTOBER 2, 2017 • HARTFORD BUSINESS JOURNAL | 77 Retrospectives Universal Connectivity was founded in 1995 with the goal of providing telecommunication services with a human touch. Today, our mission has evolved. We now focus on ways to enhance our clients' growth and competitiveness with forward-thinking, scalable communication systems. Since our inception, we have kept pace with the rapidly-changing world of technology. We understand how important connectivity is to the success of your business. It's that knowledge that drives us to stay abreast of the latest trends in this market space, so we can continue to deliver practical and proactive processes tailored to meet the needs of our clients. The productivity of your business relies on a dependable provider; Universal Connectivity offers its personal pledge that ensures your success. Universal Connectivity's name says it all: the company is literally "Your Link to Your World"®. Our products and services go well beyond being simply a phone company. We are a full-service Unified Communications Service (UCaaS) provider, offering enterprise-class Voice over Internet Phones (VoIP) business systems as well as Contact Center applications. "We strive to build long-term relationships with our clients by focusing on their needs and identifying solutions that fit their business," said President James Smith. Advisors and community partners Universal Connectivity started with one client. That client is still with the company today. In the last 20+ years, the business has grown to integrate with almost every major industry. As technology has developed, we have served as a key advisor, offering clients guidelines in how to prepare for the future and ensure business continuity. Smith said, "Whether helping our client scale from one office in Connecticut to multiple locations across the country, or moving from one office to a new location, we work with our clients one-on-one to make the transitions seamless." In addition to strong relationships with clients, we also has a major presence in the local community. "Several of our staff are originally from the area and have close ties to the area through school and community organizations," said Smith. "We sponsor numerous community youth programs and always welcome opportunities to give back." As we move forward and technology continues its lightning-speed evolution, Universal Connectivity is ready to meet any challenge. "With today's mobile technology, there is no longer a strict need for employees to sit at their desks to perform their essential job functions. 'UCaaS' provides the easy use of current app technology, enabling the user to seamlessly transition from desktop to mobile and back again, all the while presenting the office phone number," said Smith. In addition to phones, there's also instant messaging, web-based conference calls, video conferencing and even document sharing. Contact Center apps merge this with strong data analytics for call centers. Universal Connectivity provides all of this with real people with the technical experience to respond to the immediacy of the clients' need, 24/7. Now and in the future, Universal Connectivity promises to be "Your Link to Your World." Linking Businesses to the World Universal Connectivity Address: 8 North Main St., West Hartford, CT 06107 Phone: 866-808-1412 Web: www.universalconnectivity.com