Worcester Business Journal

wbjournal.com | Book of Lists 2017 | Worcester Business Journal 11 F amily owned Murphy Insurance Agency has been an integral part of the local community for 80 years. Founded by D. Francis "Frank" Murphy in Hudson, Massachusetts, the firm has continued its legacy, while growing the business significantly. Still headquartered in Hudson, Murphy Insurance Agency now has seven locations across Central Massachusetts and the Metrowest areas. Businesses can access property, commercial auto and liabil- ity insurance, workers compensation, bonds, employee bene- fits and more through Murphy Insurance. For personal needs, Murphy Insurance Agency offers auto, home, condo, renters' and umbrella insurance. The agency also provides recreational vehicle, disability insurance, life insurance and more. The agency's team of insurance professionals guides clients in selecting the best insurance solutions based on their needs and within their budget, with the goal of maximizing protection. As an independent agency, Murphy Insurance works with more than 25 insurance carriers and has access to hundreds more; through this network, it develops customized plans to protect all assets as well as property and liability protection. As coverage needs become more challenging – think, cyber liabil- ity – the agency is committed and prepared to remain on top of industry trends to offer exactly what the customer needs. "We blend the technical with the personal so the customer can have the best experience possible and get the coverage they need," says Michael Murphy, President. "By being proactive, we maximize value for the customer." At Murphy Insurance, customers are the priority and the agency strives to facilitate interactions. "In the past, customers often had to come into the office. But, now with technology, we can handle most needs remotely, which expands our ser- vice area far beyond the towns where we have offices. You can have a face-to-face experience when desired, but you also have the convenience provided by phone and online interactions," says Murphy. Additionally, Murphy Insurance features translation ser- vices for those customers whose first language is not English. "We have bilingual associates who provide interpreter services in Spanish and Portuguese as well as translation services by phone for other languages," Murphy says. "There is no barrier for communication." Murphy Insurance has earned the coveted Five-Star Designation SM from the Massachusetts Association of Independent Agents (MAIA) several times. The award mea- sures excellence in product and process, customer focus, human resources and management/leadership. "We are one of just 28 out of approximately 1500 agents in Massachusetts to be recognized with this award. We put a lot of effort into achieving this accomplishment," says Murphy, pointing out that the agency was one of the first to receive the designation when MAIA first implemented it. As a family-owned firm, Murphy Insurance Agency has a personal stake in the business. "Our reputation is on the line," says Murphy. "Beyond providing solid knowledge and profes- sionalism, our organization also reflects family values. When you come to Murphy Insurance, you know you'll get a better level of attention and care. We take a 'big picture approach' that helps clients build a comprehensive protection plan, not just buy a policy." According to Murphy, the insurance agency embraces a philosophy that revolves around integrity, innovation, insight and initiating conversations with its clients. n Customer-Centric and Focused on the Future Street Address: 50 Main Street, Hudson, MA 01749 Branch offices in Bolton, Groton, Harvard, Hudson, Marlborough, Medway and Mendon Phone Number: 800-222-8711 Website: www.dfmurphy.com Product or Service Description: Independent insurance agency that offers a full range of insurance protection solutions for individuals, families and businesses across Massachusetts and other New England states. Number of Employees: 70 Head of Company and Title: Dennis F. Murphy, Jr. CEO Year Founded: 1937 D. FRANCIS MURPHY INSURANCE AGENCY, AKA MURPHY INSURANCE AGENCY P H O T O S / C O U R T E S Y A D V E R T I S E M E N T

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