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B U S I N E S S P RO F I L E S 64 B U S I N E S S P R O F I L E S S P E C I A L A D V E R T I S I N G S E C T I O N W h a t n o t - f o r - p r o f i t c o m p a n y administers the dental benefits of a quarter of Maine's total population? Northeast Delta Dental! Among Northeast Delta Dental's customers are Maine businesses and nonprofits of all sizes, across a spectrum of industries, that trust this dental insurance dynamo to administer their employees' dental benefits. Many individuals and families with no access to employer-sponsored dental benefits also select coverage directly from options created to ensure that affordable, high- quality dental plans are available to them. Northeast Delta Dental has earned a reputation for the speed and accuracy with which it processes claims (in 2016, nearly 600,000 Maine claims with a 100% accuracy rate), the vibrancy of its network of participating dentists (82% of all Maine dentists), and its strong brand. e four pillars upon which the company is built are its core values: Communication, Teamwork, Quality, and Integrity. Northeast Delta Dental P H O T O C O U R T E S Y O F N O R T H E A S T D E LT A D E N T A L World-class benefits company with a community focus Northeast Delta Dental 1022 Portland Road Suite Two Saco, ME 04072 Health Care/Dental Thomas Raffio President/CEO Marie Bridges Maine Market Manager Founded: 1965 192 employees www.nedelta.com Now covering 855,000 people, Delta Dental Plan of Maine, Delta Dental Plan of New Hampshire, and Delta Dental Plan of Vermont have jointly done business as Northeast Delta Dental, headquartered in Concord, N.H., for more than 50 years. e Maine sales office is staffed by business professionals who live in Maine and appreciate the many hallmarks that make our state a unique environment in which to live, work and enjoy the wonderful recreational opportunities the Pine Tree State offers. e Delta Dental Plan of Maine Board of Directors are key business leaders and deeply-rooted Mainers. Michael Pardue, the chairman of the board as well as Kennebunk resident and town manager, said, "My board colleagues and I draw from our varied backgrounds and skill sets to help grow the business. And because we understand the challenges of our state so well, we're able to identify philanthropic investments with the potential of long-lasting impact." In 2009, with support from its boards, Northeast Delta Dental developed and launched an affordable, comprehensive vision insurance product with EyeMed Vision Care. President and CEO Tom Raffio said, "We developed DeltaVision® in response to the feedback of customers who were so pleased with their dental insurance that they wanted more group insurance products. We're all about exceeding our customers' expectations, so we were happy to comply!" DeltaVision® is available to Maine and New Hampshire employers of two or more benefit-eligible employees. With a primary objective of extending the availability of oral health care, Northeast Delta Dental educates potential purchasers, group customers, subscribers, and the public on the linkages between oral health and overall health and wellness, and why daily dental hygiene and regular dental visits are so important. By design, dental insurance operates within a strong prevention model. To make dental benefits align more closely with the needs of each individual patient, Northeast Delta Dental developed, and in 2015 introduced, Health through Oral Wellness® (HOW®). HOW® is a patient-centered wellness program identifying those most at risk for dental diseases and providing them with additional preventive benefits to maintain or improve their oral health. In an unusual business strategy, Northeast Delta Dental added HOW® free of charge to all group customers. Maine Market Manager Marie Bridges said, "e response to HOW® has been phenomenal. Since its inception, thousands of Mainers have signed up for the program, and their dentists have submitted risk assessments using free software Northeast Delta Dental provides. Patients showing moderate to very high risk for tooth decay or gum disease are authorized to receive additional dental benefits at no added cost." Northeast Delta Dental operates within a network of 39 independent Delta Dental not-for-profit ser vice organizations conducting business in all 50 states, the District of Columbia, and Puerto Rico. All members of Delta Dental Plans Association share a mission to put a healthier, happier smile on every American's face by providing greater Northeast Delta Dental proudly supports the New York University College of Dental Medicine's Outreach Program, which works with Washington County Children's Program to visit Machias and Pleasant Point to provide oral health screenings, preventive care, and restorative treatment annually. " [Delta Dental's] $2.3 million investment has been foundational to this ambitious initiative and means a bright future for oral health in Maine and beyond. " — William Chance UNE's Vice President of Institutional Advancement, on the occasion of the College of Dental Medicine's first graduating class

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