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V O L . X X I I I N O. X M AY 1 , 2 0 1 7 8 B U S I N E S S M A I N E B U S I N E S S M A I N E B U S I N E S S N E W S F RO M A RO U N D T H E S TAT E San Francisco health-care firm opens Lewiston office Grand Rounds, a San Francisco- based health-care technology company that matches patients with high-quality health-care providers, has opened its first East Coast operations within Lewiston's historic Bates Mill Complex. In a news release, Grand Rounds said it chose an East Coast location to align with both its past and future growth — noting that a major- ity of Grand Rounds' patients and expert physicians are located in the Central or Eastern time zones. Lewiston was chosen "through a competitive process, for its proven record of supporting new busi- nesses and the overall community," Grand Rounds said. It expects to create more than 150 jobs within five years, primarily within the company's patient care team, which consists of clinicians, care coordinators and records specialists who provide comprehensive sup- port to patients. Colby gets $25 million gift for study-abroad programs Students at Colby College will have greater opportunity to study abroad, thanks to a $25 million gift to the Waterville liberal arts college from the Davis family and a trustee of its charitable foundation, Andrew Davis, a 1985 graduate. e Waterville Sentinel reported that Colby will launch its study-abroad program, DavisConnects, in the fall. e pro- gram is designed to enable students to take advantage of internships, research and fellowship opportuni- ties abroad, who otherwise might not have the resources or personal con- nections to do so. Former L/A chamber CEO launches recruiting firm Matt Leonard, former president and CEO of the Lewiston Auburn Metropolitan Chamber of Commerce, said he has launched a company to recruit service members and veterans. Military Talent Source LLC matches veterans with "specific opportuni- ties in the civilian corporate sector," Leonard said in a news release. e service will focus on Maine, New Hampshire and Vermont. Leonard, a U.S. Navy veteran, resigned from the chamber last year. Military Talent Do I sell my business to a competitor? Or to my employees? As a firm providing wealth management services to clients, we offer both investment advisory and brokerage services, which are separate and distinct and differ in material ways. For information, including the different laws and contracts that govern, visit ubs.com/ workingwithus.©UBS 2016. All rights reserved. UBS Financial Services Inc. is a subsidiary of UBS AG. Member FINRA/SIPC. 31.00_Ad_4.375x5.5_MH0524_TenS a b You worked hard building this business, but it's time to start a new chapter in your life. We know it's complicated. Our team can help you begin the conversation around transition planning and all of the responsibilities that come with running a successful business. For some of life's questions, you're not alone. Together we can find the answer. Family Wealth Management Partners UBS Financial Services Inc. One City Center, 7th Floor Portland, ME 04101 866-791-5512 ubs.com/team/fwmp www.NonprofitMaine.org We help nonprofits help Maine. We help nonprofits help Maine. from the work of Maine nonprofits 100% benefit of Maine people Q: How can I ensure accurate understanding of instructions? Even when communication seems really excessive, it's hard to get the right result. ACE advises: The important issue in getting instructions followed is how the receiver understands the assignment — and how specifically that person intends to act on it. Both parties must avoid characteristic errors. Busy managers can lay a lot of information on a staff member, get a brief acknowledgement . . . and then hustle off to other obligations. The assigned person may think he or she understands, then find out in the process that some important points are missing. Or the person didn't really listen or think the matter through, and doesn't even know how to start. The solution can take one of several forms, all of them simple but requiring a little time and thought at both ends of the communication process. First, the senior party must invest effort in knowing the receiving person well enough — level of knowledge and experience, communication habits, etc. Second, the presentation of the assignment must be thought through with the particular individual in mind, and the handoff must reflect that preparation. Third, and most important, the delegator must ask for — and listen to — the delegatee's plan for carrying out the assignment. If it is complex enough, the person should present it in writing. Not only can the senior party then correct misunderstandings, but the receiver solidifies intention through the act of articulating a plan, however simple. A S K AC E A n s w e r e d b y J i m M i l l i k e n , P r o j e c t M a n a g e m e n t C o n s u lt a n t The Association for Consulting Expertise (ACE) is a non-profit association of independent consultants who value "Success through Collaboration." The public is welcome to attend its regular meetings to share best practices and engage with industry experts. For more information go to www.consultexpertise.com. If you have a question for an ACE expert, contact Jim Milliken at jim@millikenproject.com. C E N T R A L & W E S T E R N

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