Issue link: https://nebusinessmedia.uberflip.com/i/812736
NEW HAMPSHIRE: First in the Nation • Profiles in Excellence 179 e goal was to set PC Connection apart from the competition by offering the best information and customer service in the industry. From the company's original headquarters in a restored Victorian Inn and old woodworking mill in tiny Marlow, NH, hundreds of experts provided toll-free technical support before, during, and aer the sale. News of this superior service spread quickly, and aer five years in business, PC Connection appeared on the Inc. 500 as the fastest organically growing company in the United States. PC Connection's loyal customer base continued to grow over the years, as more and more people came to appreciate the value of an IT partner who took the time to understand their needs. "Trust isn't something that's given lightly, especially when it involves the technology that keeps your organization running," says Patricia Gallup, Co-Founder and Chairman of the Board. "at is what makes our partnerships with customers so unique. Everything we do is centered around earning that trust." PC Connection went public in March of 1998, joining the NASDAQ exchange under the symbol PCCC. rough a series of acquisitions that followed, PC Connection became a family of companies. GovConnection, Inc. provides leading IT solutions and services to all public sector customers—including federal government, higher education institutions, K–12, and state and local governments. MoreDirect, Inc. serves enterprise technology buyers, and PC Connection Sales Corporation addresses the needs of small- and medium-sized businesses. is subsidiary also serves consumer and small-office users and, under its MacConnection brand, is one of Apple's largest authorized online resellers. Together, our family of companies delivers a wide range of IT solutions and services to customers across the nation. To stay ahead of industry trends and to meet the growing demand for specialized guidance, we have continued to invest in our capabilities and in-house resources. Drawing on the expertise of more than 450 service, technical, and engineering staff, our Solutions and Services Division is able to design, implement, and manage comprehensive IT solutions across 7 key practice areas: Converged Data Center, Security, Networking, Soware, Lifecycle, Cloud, and Mobility. Each year, our ISO 9001:2008 certified technical configuration lab completes more than 120,000 custom configurations. In response to an increasing demand by international businesses for global integration, PC Connection launched an alliance with one of Europe's leading IT providers, Bechtle AG, in 2014. is relationship provides PC Connection the ability to better serve the growing market of international customers looking for an efficient and seamless technology procurement solution. Today, PC Connection, Inc. is a National Solutions Provider at the forefront of the industry. Over the years, our company has been named to Forbes America's Most Trustworthy Companies, Businessweek World's Top 100 Technology Companies, and the CRN Solution Provider 500. As technology evolves and IT challenges become more complex, we continue to build on the Company's success by finding new, innovative ways to help customers achieve their business goals. at tradition can be traced back to PC Connection's early years, when the company focused on providing a purchasing experience that was more comfortable and more convenient. e goal was to "wow" the customer—to exceed their expectations in terms of the knowledge shared and the level of service offered. Our goal to exceed customer expectations is still what drives PC Connection to this day. v Left: Located in PC Connection's corporate headquarters in Merrimack, NH, the Customer Briefing Center showcases the latest technologies available —from advanced power and cooling installations to virtualization. Customers can attend interactive demonstrations and learn about the latest IT products in a real-world environment. PC Connection's Tim McGrath, President and CEO, says, "It's an exciting time to be in the industry. New trends and cutting-edge products and services are driving IT buyers to PC Connection for the expertise they need to get more value out of their technology." Above: President and Chief Executive Officer Tim McGrath has been a driving force behind PC Connection's success in becoming one of the nation's leading providers of advanced technology solutions and professional IT services.