Worcester Business Journal

www.wbjournal.com Worcester Business Journal Business Profiles 2017 5 I n 1895, Bay State Savings Bank opened its doors for business in Worcester. Although its headquar- ters has moved from Main Street to Franklin Street, Bay State is still serving Worcester from the same foundation as it did in 1895: solid, com- petitive financial products, combined with excel- lent customer service, tailored to meet the needs of every type of client. Although Bay State Savings Bank is more than a cen- tury old, its services are anything but old-fashioned. From a user-friendly website with free online banking, mobile banking and telephone banking to custom cash management systems for businesses of all sizes, Bay State offers everything needed to compete in the 21st century. Bay State Savings Bank is known for its quality cus- tomer service. Real people answer the phones instead of automated voice systems. Every customer is assigned a Personal Account Officer who knows clients' names, their banking needs, and provides them with personal- ized products to help them reach their financial goals. Bay State Savings Bank has also established a partnership with Patriot Financial Group as a way to offer Investment products and expert financial advice to our current cli- ents. "We strive to maintain our position as The Community Bank of Choice," says Peter B. Alden, President & CEO of Bay State Savings Bank. "To us, 'community' means more than simply having branches and ATMs around the city. It means contributing to our neighborhoods and helping the citizens and businesses of Worcester County grow and become successful." In the past 122 years, Bay State Savings Bank has helped thousands of local businesses succeed in a wide range of industries. That's because the Bank is a full- service Commercial Lender, headed by a Commercial Lending team with more than 115 years of combined banking experience. Additionally, Bay State is an SBA Preferred Lender and the Bank's directors are all locally-based, which means more independent decision making and quicker response times on loan applications. Since Bay State Savings Bank opened its doors, it has always been deeply committed to the local community. The Bay State Savings Charitable Foundation, developed in 2003, has contributed more than $400,000 to local non-profit organizations that support and enhance the quality of life in our communities. Similarly, the Bank's Champions for Children program, created in 2004, has contributed over $150,000 to local organizations and individuals who provide a wide-range of aid and opportunities for the community's youth. Yet, the Bank's commitment is much more personal than just monetary contributions. Bay State employees are involved in our neighborhoods, as they generously donate thousands of hours of time and energy to local causes each year. Bay State Savings Bank is committed to maintaining a culture that consistently sets high standards of behavior in buyer and seller relationships. "As an organization, we recognize the importance of corporate conscience and responsibility and deal ethically with our customers and other constituents," says Alden. Bay State Savings Bank has five full-service branches in Worcester, with additional branches in Holden and Auburn, including an education-based branch inside Auburn High School. Since 1895, Bay State Savings Bank has been known for its commitment to the community, competitive retail and commercial products and excel- lent personalized service. "These are the keys to our success," says Alden. n Bay State Savings Bank: The Community Bank of Choice W O R C E S T E R , M A Bay State Savings Bank Address: 28 Franklin Street, Worcester, MA 01608 Phone: 508-890-9000/800-244-8161 Fax: 508-792-5205 Website: www.baystatesavingsbank.com Product or Service: Banking/Finance No. of Employees: +70 Head of Company: Peter B. Alden, President/CEO Year Founded: 1895 P H O T O / C O U R T E S Y

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