Worcester Business Journal

March 20, 2017

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Central Massachusetts' Source for Business News Volume 28 • Number 6 $2.00 March 20, 2017 Worcester Business Journal SHOP TALK WBJ Escape Games founder talks about customer retention. THE L ISTS: TOP MEETING FACILITIES; TOP TOURIST ATTRACTIONS; TOP GOLF COURSES; TOP HOTELS KNOW HOW How to manage a busy season. | 31 Breaking bread Crust's new owner seeks to expand wholesale restaurant bread business. | 29 Central Mass. golf courses are adapting to changing demands, drop in golfers. | 12 New golf economy 38 Retail activation Mercantile Center developer replacing long-dead Worcester Galleria to drum up excitement for vacant office space Story by Grant Welker begins on page 10 >>> P H O T O / N A T H A N F I S K E P H O T O / L A U R A F I N A L D I P H O T O / E D D C O T E Mercantile developer Chip Norton

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