Issue link: https://nebusinessmedia.uberflip.com/i/763581
Worcester Business Journal • www.wbjournal.com • 2017 Economic Forecast 35 B A N K I N G & F I N A N C E S P O N S O R E D B Y T he economy has been recovering slowly, albeit unevenly, since the depths of the recession in 2009. However, there are four leading economic indicators that separately and collectively suggest things are track- ing positively for a better year in 2017. Wage growth is beginning to pick up, consumers are increasing their confidence levels, and the indus- trial and manufacturing components of the econo- my are also showing signs of moving in the right direction. Although the forecast continues to look favorable with an improving economy and a strengthening local market, we continue to remain focused on that of the ongoing business challenge of sustaining a healthy profit margin in the midst of a likely volatile interest rate environment. While our mission at CSB states "Clinton Savings Bank is committed to the communities it serves, strives to consistently deliver quality financial ser- vices based on customer needs through highly motivated employees interested in making the bank a great place to work" never has it resonated so powerfully as within the era of engaging, edu- cating and attracting Millennials as they start fac- ing the financial and employment decisions that will shape their future. This generation, as well as the ones that follow, represents a tremen- dous prospectus of potential new custom- ers and leaders for all of us in business. Here at CSB we are committed to surpass- ing the forthcoming generations of custom- ers' expectations and demands by offering convenient, high-tech and quality banking tools, like mobile banking, remote deposit capture, POP money, and online rewards, along with a vibrant branch network staffed with Relationship Bankers. Our model is to provide true consultative services that assist people in reaching financial milestones, like securing a first mortgage or a business loan, as well as raising the bar for quality and efficiency of product delivery and service for the more routine transactions. Along with these accompaniments to our future mission, CSB continues to make it a top priority to recognize the loyalty and advocacy from our cus- tomers by keeping their best interest as an integral part of our strategy, culture and capabilities. In further support is our recruitment of quality employees coupled with ongoing training. For all of us in business, keeping and building the relationships with our customer base will always be at the heart of what propagates success – and at CSB we believe that continuing to reinforce our strong foundation of trust, credibility, value and conve- nience will support the various challenges that the economic horizon might present. n Regards, Robert J. Paulhus, Jr. President & CEO Welcome To The Next Generation Of Customers' Expectations Robert J. Paulhus, Jr., President & CEO