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4 Hartford Business Journal • November 21, 2016 www.HartfordBusiness.com w w w. H a r t f o r d B u s i n e s s . c o m (860) 236-9998 E D I T O R I A L Greg Bordonaro Editor, ext. 139 gbordonaro@HartfordBusiness.com Gregory Seay News Editor, ext. 144 gseay@HartfordBusiness.com Matt Pilon News Editor, ext. 143 mpilon@HartfordBusiness.com John Stearns Staff Writer, ext. 145 jstearns@HartfordBusiness.com Patricia Daddona Web Editor, ext. 127 pdaddona@HartfordBusiness.com Stephanie Meagher Research Director Heide Martin Research Assistant B U S I N E S S Joe Zwiebel President and Publisher, ext. 132 jzwiebel@HartfordBusiness.com Donna Collins Associate Publisher, ext. 121 dcollins@HartfordBusiness.com Amy Orsini Events Manager, ext. 134 aorsini@HartfordBusiness.com Kaleigh Hickey Events Coordinator, ext. 137 khickey@hartfordbusiness.com Christian J. 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Box 330, Congers, NY 10920-9894 www.copyright.com Otis Elevator efficiency, communication and service,'' said Otis spokeswoman Katy Padgett. The result, Black said, is that Otis is creat- ing "a digital-standard ecosystem, not just for Connecticut or the U.S. It's global what we're creating here.'' In Europe, for instance, Otis has installed elevators that, via an app installed on build- ing tenants' smartphones, can "page'' a lift to come to their floor and have it waiting for them, Black said. "That's the way of the future. The Millen- nials will demand it,'' he said. Black nor Otis will reveal how much the company is investing to create its customer requirements management system, or CRM, but he says, "We feel it's the right investment.'' Connecticut will remain a support back- bone for the digitalization effort. Aside from being Otis' corporate base, Farmington also houses Otis' round-the-clock call-service center. The center fields customers' service calls and routs either calls or service orders to the nearest Otis mechanic. Bristol houses Otis' 29-story elevator- testing facility. In Bloomfield, Otis has a parts service-center that inventories a wide array of spare parts. As part of his responsibilities, Black travels constantly. In late October, he returned after several weeks spent in China. Whenever he's in the field, Black says he makes the most of his visits, talking to customers, elevator mechan- ics, even poking around an elevator shaft or two. "I like to see how we're doing with our maintenance,'' Black said. "What better way to do that than go look.'' n Otis Elevator's Tony Black says his company's pursuit of a digital network is "a bold initiative.'' P H O T O | O T I S E L E V A T O R C O . The Book is Back. And everybody wants it. Reserve Your Space Today! Please contact your account representative or Christian J. Renstrom, Advertising Director at 860-236-9998 ext. 126 or email crenstrom@HartfordBusiness.com Ad Space Closing: November 30, 2016 | Release Date: December 26, 2016 A leveraged MEDIA BUY in PRINT and DIGITAL! Seen and referenced all year by over 50,000 decision makers all year long. Don't miss out! Be next to the list of your choice! 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