V O L . X X I I N O. X X I V
O C T O B E R 1 7 , 2 0 1 6 16
W
hen Mark Ranalletti sought customer
service help for his online flower business,
Calyx Flowers Inc., he wanted to work with
a call center that was flexible, offered diverse skills,
treated its own employees well and provided feedback
on metrics that could help grow his company.
"We want to start targeting professional indus-
tries and businesses and introduce our product into
a new market," says Ranalletti, who bought the
business a year ago with his wife, Kap Wallingford.
ey moved to Freeport from Vermont, where
they still have three employees working from their
homes in a virtual business setting.
Ranalletti had been using another call center that
he declined to name before switching recently to
SaviLinx of Brunswick. He wanted both to see more
content from the customer calls and work with an
Maine Grocers and Food Producers Association
2016 Associate of the Year
UnitedInsurance.net
SaviLinx CEO Heather Blease is adding
130 employees to a workforce that is
already at 450. Revenue is expected
to top $10 million this year, up from
$4.3 million last year.
P H O T O / T I M G R E E N WAY
The image of
call centers
is changing
SaviLinx creates the feel of
a startup with personality,
upwardly mobile jobs
B y L o r i V a l i g r a
SaviLinx
74 Orion St., Brunswick
Founder/CEO: Heather Blease
Founded: 2013
Employees: 450 (130 more being hired)
Revenue: $10 million-plus
Product/service: Call center,
business process outsourcing
Contact: 607-4433 / www.savilinx.com/contact
