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55 B U S I N E S S P RO F I L E S B U S I N E S S P R O F I L E S S P E C I A L A D V E R T I S I N G S E C T I O N on our clients' needs. Everything's done right here—and it's all based on trust and caring relationships." As an independent dealership, Budget also has the advantage of tapping into all product manufacturers to find the best product at the best price for individual client needs. Exclusively focused on office imaging technology, Budget has aligned itself with some of the leading names in the industry as fully-authorized dealerships, allowing the company to provide flexible options. "Most providers today, if they're owned by a manufacturer, can only offer the products of that manufacturer," says Ouellette. "We have flexibility. Not every manufacturer plays in every product arena at every price point: ey can only sell what they sell. But because we represent three top manufacturers that produce a variety of product offerings, we can fill in all the gaps." Founding and growth Budget Document Technology got its start in 1989. Tom Ouellette, a United States Navy veteran, worked as a service technician, then established Budget Business Machines to service copiers and typewriters—but always with a focus on serving clients needs for "today and tomorrow." Steve Ouellette came onboard in 1995, after working in the insurance and financial industry in Boston. What was to be a short stay, to assist in the construction of a new facility, developed into financial and administrative man- agement. e new 4,000-square-foot facility opened a year later, in Lewiston. In 2003, the company was ready to expand again, opening a Bangor office to serve a growing client base. Further expansion brought enhancements, on-line ordering, and New England clientele. In 2011, Tom Ouellette assumed the national presidency of the Business Technology Association—a national organization representing over 700 independent dealerships, vendors and manufacturers—thus increasing Budget Document Technology's breadth of knowledge and industry contacts with manufacturers and other independent dealer owners throughout the country. Another facility expansion came a year later with the completion of a 5,000-square-foot addition to the main of- fice/warehouse. In 2013, Budget acquired Automated Mailing Solutions and began to market postage and mailing equipment. In today's digital world, Budget is on the leading edge of industry developments, equally attuned to the latest in product offerings and to evolving client needs. "e world today is different," says Steve Ouellette. "When you talk about a digital copier, for example, it's truly a multi- function product. And more people want to use their devices, which have the power of high-end computers these days, to have the integrated software they need to scan, store, rout, maybe do mobile printing, so that they're able to have their documents wherever they are." To ensure clients continue to operate efficiently in this ever- evolving technology environment, Budget's dedicated team of service professionals continually re-invest in support technol- ogy and continual online and off-site manufacturer training. Technicians are equipped with laptops so they have immediate web access to manuals and on-line support sites while in the field. Budget's fully-automated dispatch system and Remote Technician feature of the company's back-end operating soft- ware allows technicians to self-dispatch to client calls, maintain service histories, and determine parts availability. In addition to friendly field service representatives, Budget also offers complete Help Desk Support, able to solve many user questions and provide remote support for adding new users, driver setups, network connectivity support for scanning and email and much more. Budget's remote monitoring services proactively sets supply alerts for clients' equipment, attains meter reads, and receives service information. Budget has gone the extra mile in client service by implement- ing on-line ordering of service and supply requests, and now offers clients confirmation notices of their supply shipments and the dispatching and completion of their service calls. "Clients want information and they want it quickly," says Steve Ouellette. "We are always looking at how we can improve our back-end operations and ultimately our client's experience." As Steve Ouellett says, it's no longer about selling boxes. "Our staying power is a reflection of our willingness to implement new ideas as technology moves forward, to take on the challenges and meet customer needs in a field that's always evolving." l P H O T O S C O U R T E S Y O F B U D G E T D O C U M E N T T E C H N O L O G Y Top: Customer service representative Rory James fields a call from a client. Bottom: Budget Document representatives are always ready to help clients.

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