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B U S I N E S S P RO F I L E S 54 B U S I N E S S P R O F I L E S S P E C I A L A D V E R T I S I N G S E C T I O N N ot long ago, Budget Document Technology was approached by a Maine company that was having diffi culties meeting the substantial demands placed on its existing printer equipment, both at its main offi ce and satellite offi ces. Upon evaluating the situation, Budget Document quickly ar- rived at two cost-eff ective solutions that streamlined the client's operations with top-quality products. At the main offi ce the client was outsourcing large runs of high-quality graphics on heavier-stock poster-size paper. Due to the seasonal nature of the business, the runs had to be produced in a short period of time. Outsourcing the job meant wasted money and time. e Budget on-site solution was to install a Konica Minolta print production color unit that could produce high-volume output in short periods of time with consistent quality—saving time and money. At the satellite offi ces, the company was using multiple mod- els of non-commercial-grade copiers. Managers were also con- stantly faxing fi les to the main offi ce. All together, that meant inconsistent results, a lot of money spent each month on toner cartridges, and workfl ow ineffi ciencies. Budget Document came up with a solution that incorporated single-model Lexmark desk- top multi-function copiers and software scanning. All facilities now have consistent copy and scan units, providing ease of use for managers who fl oated between offi ces, and allowing new human resource fi les to be routed directly to headquarters in a secure network fi le folder. "By looking at the client's workfl ow, consistency was brought throughout their facilities, ease of use was achieved, and less or- dering and stocking of supplies and, most importantly, security, was gained," says Budget's president, Tom Ouellette. "Before incorporating this solution, each location would fax sensitive employee records that could potentially sit on a fax machine at the main offi ce unattended and accessible to non-authorized personnel. ese records are now securely scanned to a folder, where they are then archived, helping this client achieve regula- tory reporting requirements." Budget Document Technology takes business-to-business service seriously. Serving clients throughout New England since 1989, Budget is one of the last Maine-owned offi ce technology dealerships, with local back-end support, remaining in a fi eld today marked by corporate conglomerates. As the modern offi ce evolved from core products for copy, print, scan and fax needs, so has Budget Document Technology. Today, off erings include digital color output devices, digital presses, wide-format print solutions, complete integration services, managed print services, and a suite of offi ce software solutions from desktop document management or electronic fi ling, to cost recovery and remote device management. Products and services include: • Authorized dealership of Konica Minolta, Xerox, Lexmark and FP Mailing Solutions • Multifunction devices and printers • Wide-format devices • Electronic document management • Cost-recovery software • Managed print services • Imaging supplies from all major manufacturers, including laser toners, MICR toner, ink jet cartridges, ribbons, staples and more • Local, fast and fl exible decision-making • Live and local customer service • CompTIA CDIA+ architect on staff How serious is Budget Document Technology when it comes to documents? ey manage over 4,400 devices and over 142 mil- lion pages per year. e company averages 84 help desk support calls per month, with a 93.67% remote resolution success rate; and 624 supply shipments per month, with a 99.9% accuracy rate. Talk to the top Just as importantly, Budget prides itself on the customer intimacy that's made possible by having vested ownership that is "in the shop" each and every day. e company's president, Tom Ouellette, as well as his brother, CFO Steve Ouellette, are accessible and available to all clients. eir dedicated team is all about client relationships—in-person attention that results in customized and immediate product solutions, service, supplies, and back-end support. And they're constantly pushing themselves to learn new products or solve client applications. " ere are a couple of reasons for that," says Steve Ouellette. "We have far fewer layers of management. Our account reps are more empowered and they have direct access to ownership who can evaluate and make a timely and responsive decision. We do not have multiple layers to the decision-making process that can go from rep, to manager, to branch operation, to re- gional and all the way to executive level at the home corporate offi ce. at can be a long process and takes away from getting something done. We're not answering to corporate or working for a certain rate of return. We have 'the owners are in the store' mentality. Our local management team makes the decisions, so we provide a quick response and can customize solutions based Budget Document Technology P H O T O C O U R T E S Y O F B U D G E T D O C U M E N T T E C H N O L O G Y Leader in offi ce technology solutions and service Budget Document Technology 251 Goddard Road, Lewiston, ME 48 Liberty Drive, Hermon, ME Offi ce Technology/Supply Thomas G. Ouellette, President Founded: 1989 27 employees www.bdtme.com CFO Steve Ouellette, left, and President Tom Ouellette

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