90 Doing Business in Connecticut | 2016
Best reliability. Ever.
Fewest service interruptions. Ever.
The fi rst year. Eversource.
For years we were six companies with di erent names, working together as one. To demonstrate our
unifi ed commitment to deliver reliable energy and superior customer service, we came together as
Eversource just about a year ago.
We're proud that, in our fi rst year, we delivered our best service ever. You, our
customers, were able to count on reliable power 99.98%* of the time, even
during one of the worst winters on record. In fact, we've improved overall
reliability in Connecticut by more than 50%** over the last fi ve years.
And we're hard at work in 2016. Investing in infrastructure. Trimming trees.
Strengthening our natural gas delivery system. Working to bring clean
hydropower into New England to lower energy supply rates. And later this
year, we're introducing a simplifi ed bill that will help you better understand
your energy.
One year ago, we introduced you to Eversource. We came together as one to serve New England.
And that's exactly what we do every day.
Ever New England. Eversource.
*Based on Average Service Availability Index.
**Based on average months between service interruptions.
One year ago, we introduced you to Eversource. We came together as one to serve New England.
50%
IMPROVEMENT
IN RELIABILITY
Paid for by shareholders.
