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W W W. M A I N E B I Z . B I Z 21 M AY 3 0 , 2 0 1 6 H R & R E C R U I T M E N T F O C U S its sights on signifi cantly expanding the 30%–35% market share it now enjoys. e takeaway for prospective employees, he says, is that there will be ample personal and professional development opportunities for them if they choose to work at Tyler. "Over 90% of the managers we have in this division had their fi rst job at Tyler," Hepburn says. "Our No. 1 asset is our employees. If you hire really good people and they are loyal to you, our philosophy is that you give them the opportunity here to develop their skills and advance. We have so many people with that kind of drive. You have to give them their opportunity to grow. Our growth as a company is the key to that." Sansone adds that Tyler's turnover rate is extremely low for the software development industry, especially in Maine where the average employee's tenure is more than eight years and more than a third of the employees have worked for the company "well over 10 years." Both infl uenced the corporate decision to expand in Maine, rather than in other parts of the country. "We have an easier time here fi lling positions because there's not as much competition here compared to some of our other locations," adds Sansone. "We are a bigger fi sh in a smaller pond." Tyler's growth serves as a catalyst Maine & Co.'s DelGreco says Wayfair's announcement in mid-February that it would create 950 jobs in Maine — 450 to work in customer service at the former L.L.Bean call center in Bangor and 500 to focus on inside sales and fi elding customer requests of assis- tance at Brunswick Landing — was preceded by more than six months of discussions with his organization. In addition to Tyler Technologies, he says, L.L.Bean "played a huge role," as did the Midcoast Regional Redevelopment Authority, in helping the online home furnishings and décor retailer select Maine as a site for expansion. "It's a great company," he says. " ey are growing rapidly. ey were looking, frankly, all over the country at possible sites for expansion. So we were part of a nationwide search." Like Tyler Technologies, Wayfair (NYSE: W ) is experiencing explosive sales growth. Last year, it had sales of $2.25 billion, up from $1.3 billion the prior year. A week after announc- ing its Maine plans, Wayfair said it would create a customer service center in Texas, creating 450 jobs. In all, it is expected to have 4,600 workers at locations across the globe. Positions being fi lled include cus- tomer service and sales reps, training managers, help desk analysts, IT sup- port engineers, talent acquisition lead- ers, order fraud processing analysts, account managers, operations data specialists, among others. A month after Wayfair's announcement, SaviLinx, a call cen- ter located at Brunswick Landing, announced it would hire an additional 200 employees to meet the needs of new clients, bringing the three-year- old company's total workforce to 500. Approximately 200 of those employ- ees work from home. "We anticipate hiring more workers down the road," says SaviLinx founder and CEO Heather Blease, noting that like Tyler Technologies she's employ- ing an "all of the above" recruitment strategy to fi nd the right people to fi ll jobs in quality assurance, team leaders, customer service agents and subject matter experts. She's not overly wor- ried the Brunswick-Bath region's labor market will be unable to meet her company's needs on top of Wayfair. "I think it is very positive news for the midcoast area economy that Wayfair and SaviLinx are hiring hundreds of employees in Brunswick," she says. "Together, we form a hub of contact center activity and can lever- age our close proximity to help bring employees to our companies. I also believe that SaviLinx jobs, which are more customer service and support, are diff erent from the Wayfair jobs, which I hear are more sales-oriented and therefore are attracting diff erent types of individuals." J M C , M a i n e b i z s e n i o r writer, can be reached at @ . and @ J M EMPLOYMENT LAW IS COMPLEX. AND THAT'S WHAT WE DO. For more than 25 years we've been helping YOU stay on course. EMPLOYMENT LAW IS COMPLEX. AND THAT'S WHAT WE DO. For more than 25 years we've been helping YOU stay on course. nhdlaw.com • Portland (207) 774-7000 • Lewiston (207) 777-5200 Be part of Maine's largest business-to-business event and network with customers and prospects. Reserve your exhibit space now T HIS Y E A R'S T HE ME: M A INE BI Z U SP O NSOR: PWM BUSINES S OF F ICE LOUNGE SPONSOR: PRESENTING SPONSOR: PRE SE N T ING SP ONS OR: www.momentumconvention.com FOLLOW US @MBEVENTS #MOCO16 Navigating Maine's Future SUPP OR T ING SP ONS ORS: National Bank EXCLUSIVE VENDORS: Affordable Exhibit Displays | Broadreach PR Green Tree | Headlight AV | W.S. Emerson Wednesday, November 9 | 8:30am–4:00pm | Augusta Civic Center Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire Our No. 1 asset is our employees. If you hire really good people and they are loyal to you, our really good people and they are loyal to you, our really good people and they are loyal to you, our really good people and they are loyal to you, our really good people and they are loyal to you, our really good people and they are loyal to you, our really good people and they are loyal to you, our really good people and they are loyal to you, our really good people and they are loyal to you, our really good people and they are loyal to you, our really good people and they are loyal to you, our really good people and they are loyal to you, our really good people and they are loyal to you, our philosophy is that you give them the opportunity here to develop their skills and advance. — Christopher Hepburn, Tyler Technologies

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