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12 Business Profiles 2016 Worcester Business Journal www.wbjournal.com I n 2012, the Protector Group was acquired by Marsh & McLennan Agency (MMA), a full-ser- vice insurance, retirement, and risk management firm. Although the name on the door has changed, the same commitment to delivering unparalleled service and industry expertise has not waivered. MMA continues to foster strong ties to the local community, as well as growing their MMA family to offices now in Worcester, Boston, Leominster, Dedham, and Rhode Island. 1. Why was the decision made for the Protector Group to be acquired by Marsh & McLennan Agency? Merging with Marsh & McLennan Agency has allowed us to bring unmatched products and services to our cli- ents. We can now provide them with advanced data analytics and total cost of risk reductions, helping them protect their balance sheets. It has also provided enhanced career paths for our employees. As MMA continues its merger and acquisition activities, it is look- ing to continue to attract world class firms, an overriding component of its brand. - Jerry Alderman, President, Property & Casualty 2. Question to a client: What has this transition been like for you? Guaranteed Builders & Developers, Inc. (GBI) has been a long-standing client, and our transition from the Protector Group to MMA was seamless. Although we are a small to mid-size company, we have very diversified insurance needs. MMA being a world-wide insurance agency has offered GBI extensive services without losing the small agency personal service. GBI continues to be impressed with the quick response time on all of our requests, no matter how small or complicated. The staff at MMA is very knowledgeable and completely profes- sional. We are confident having MMA handling our insurance needs, letting us deal with items relating to our business. - Lee P., Controller at Guaranteed Builders & Developers, Inc. 3. How has Marsh & McLennan Agency enabled you and your team to become better? We went from being a mature agency to having new opportunities and more resources to better serve our clients. We can draw expertise and assistance from sister agencies across the country whenever we need to, and our top-notch technology is continually updated, keep- ing us on the cutting edge. We truly have the tools for success - not only for ourselves, but also for our clients. - Cheryl, Director, Commercial & Personal Lines 4. As a long time employee with the company, what has the transition been like for you? I've been with the agency over ten years; it's been won- derful meeting new people that share talent and knowl- edge. This has been a great learning experience and has exposed some long-forgotten strengths. - Barbara, Senior Licensing & Compliance Specialist 5. Marsh & McLennan Agency's core values are 'Integrity, Collaboration, Passion, Innovation, and Accountability'-- how have you seen these in action? Marsh & McLennan Agency nurtures a close commu- nity of talented colleagues that collectively possess diverse skills and experiences, in addition to a strong connection to our core values. These values serve as the guiding principles in how we work with each other and our clients, allowing us to do our best professionally and personally. - Lori, HR Director 6. Marsh & McLennan Agency has upheld the tradi- tion of being actively involved in the Worcester com- munity. What are some of your plans for this year? MMA's involvement with and commitment to the Worcester community continues as we plan to partici- pate again in several events such as Children's Friend's annual Ice Cream Festival, the Making Strides Against Breast Cancer walk, and a local children's back-pack drive, to name a few. - Marcia, Account Manager, Head Chairman of the Community Outreach Committee n Marsh & McLennan Agency: World Class With A Local Touch W O R C E S T E R , M A Marsh & McLennan Agency - New England Address: 100 Front Street, Suite 800 Worcester, MA 01608 Phone: 508-852-8500; 888-850-9400 Fax: 508-852-8600 Website: www.MMA-NewEngland.com Product or Service: Full service Property & Casualty, Employee Benefits, and Retirement Services firm. Number of Employees: 74 Worcester, 160 New England, 3,000+ nationwide Head of Company and Title: Jim Blue, CEO | New England Jerry Alderman, President, Property & Casualty | New England Year Founded: 1928 P H O T O S / E D D C O T E View our video here!