Mainebiz

V O L . X X I N O. X X V I N OV E M B E R 1 6 , 2 0 1 5 28 O N T H E R E C O R D T hen one day, Hancock's voice vanished. His painful strained whispers became nearly inaudible. He had developed spasmodic dysphonia, a disorder that causes spasms in the larynx, for which there is no prevention and no cure. In his book, "NOT FOR SALE: Finding Center in the Land of Crazy Horse," Hancock recounts his serendipitous search for healing via Pine Ridge, an Oglala Lakota reserva- tion in South Dakota. He details how the $140 million company emerged from the crisis healthier than before. Since 2010, sales have grown on average by 8% each year. Employee compensation has risen by more than 3% each year. e average work week has shrunk from 47 hours per week to 41. Twice Hancock Lumber was named one of Maine's Best Places to Work. Hancock sat down with Mainebiz to discuss the Casco-based company's transformation, and why the loss of his voice was a blessing. An edited transcript follows. Mainebiz: How did losing your voice change your role? Kevin Hancock: I learned that leader- ship is about doing less, not more. It was letting people who have responsibility own their issues and opportunities to learn and make decisions. Before, I was deeper into processes, like mill budgets, negotiating with key customers and strategic planning. I'm still involved. But information comes from the front lines, where the products get made and the customer gets served. MB: Isn't that risky? KH: We have good transparency. If a key metric like safety or productivity is at risk, everybody sees it, and feels a responsibil- ity to fi x it. ere's more accountability. In the traditional model, top executives hold all the information, explain the problem and determine the solution. e people actually doing the work just wait to hear. ey don't have a sense of ownership … But putting the strongest voice as far from corporate as possible has lots of benefi ts. MB: How did that change impact daily operations performance? KH: We started off ering employees incentives to reduce order 'rework' because of errors in product, price or amount. As a result, rework dropped by 66%. We also examined journey value — the value of the product on a truck when it leaves our yard. ere was a lot of unused capacity on trucks. We did more planning, and worked with contrac- tors to get bigger orders on trucks. We off ered incentives to increase journey value and since we did it nearly doubled … We've been setting records for sales growth, safety, accuracy and profi tability. I don't think that's a coincidence. MB: What role does work-life balance play? KH: Work should push people to grow, but it shouldn't be emotion- ally or physically draining. Often it is. People shouldn't have to spend the whole weekend resting just in order to do it again next week. MB: How did you achieve that? KH: Typically people work overtime because of waste, ineffi ciency or extra compensation. We created incentives that allow everyone to share the eco- nomic benefi ts of improved effi ciency and accuracy. We also raised base pay. Between the two, compensation for employees increased, while work weeks got shorter. e work is more accurate and less stressful. We don't feel this makes work easy or that it dramatically changes people's fi nancial positions. But, if people can work just a little less and earn a little more, that's progress. MB: How is your voice now? KH: My voice comes and goes. I used to talk all day. Now I listen most of the day. I email more. I'm getting treatment. But losing my voice was a blessing. If someone had a magic wand so it never happened, I'd say 'No thank you.' When I fi rst acquired this, I was scared. I wondered whether I would be able to do my job. Now I see that it makes me better at my job. 14_261_3131. oo George Casey Discover what thousands of CEOs already know. Vistage works. Get answers. Take action. Like you, the members of a Vistage Advisory Board are proven business leaders and critical thinkers. They have smart ideas and insightful opinions and this is the forum to express them. At our monthly meetings, you'll encounter lively discussions where business leaders tell it like it is. If you are a CEO, key executive or business owner who is interested in finding out more about our Vistage group in Southern Maine, call 207.869.5491 or visit vistage.com/portlandme. B Y J E N N I F E R V A N A L L E N P H O T O / T I M G R E E N WAY Kevin Hancock, president and CEO of Hancock Lumber, says losing his voice taught him to let others assume leadership roles. He's pictured at the company's Casco site. In spring of 2010, Kevin Hancock was working feverishly to survive the recession. Housing starts in southern Maine had dropped 70%. Hancock Lumber's store sales sank by 45%. At stake was the welfare of 430 employees, three sawmills, 10 stores, 12,000 acres of timberland and a 162-year- old family legacy he had been trusted to steward.

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