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M a i n e — A P h oto P o rt r A i t o f t h e P i n e t r ee S tAt e P r o f i l e s i n e x c e l l e n c e 136 H arvard Pilgrim is driven by a passion for making health care work better for the people and communities it serves. With the goal of improving value and quality across the health care system, Harvard Pilgrim collaborates with consumers, doctors, employers and brokers to offer in- novative and customized solutions delivered with excep- tional service. Harvard Pilgrim is Maine's only local, not-for-profit health plan, and it is recognized across the country for outstanding quality and customer service. For a number of years it has been consistently named the #1 private health plan among the nation's best health plans by the National Committee for Quality Assurance.* For employer-customers, and their employees and families, Harvard Pilgrim offers a wide range of coverage options. Its consumer-driven health plans with health savings and health reimbursement accounts encourage members to get preventive care and think carefully about how they spend their health care dollars. Easy-to-use re- tiree plans are available not only to employers, but to in- dividual customers as well. Also, Healthy Futures, Har- vard Pilgrim's groundbreaking incentive-based program for improving employee wellness, rewards members for taking steps to improve their health. Throughout Maine, Massachusetts and New Hampshire, Harvard Pilgrim's extensive network includes doctors and hospitals that members know and trust. When employees live and work in different parts of the country, employers can turn to Harvard Pilgrim for national coverage solutions through an al- liance with UnitedHealthcare. Harvard Pilgrim has long been recognized for its leadership and innovation in prevention and disease management. Whether it's through online tools or work- ing directly with a personal health coach, Harvard Pil- grim provides the necessary resources to help members make healthier lifestyle decisions. Harvard Pilgrim's care management programs and dedicated nurse care manag- ers also help members deal with conditions such as asth- ma, diabetes, coronary artery disease or other complex conditions to help minimize complications and improve their well-being. Through Harvard Pilgrim's Quality Grants pro- gram, physician practices in Maine, Massachusetts and New Hampshire received close to $1 million in 2011 to fund initiatives that support the patient-centered medi- cal home concept. This emerging care delivery model encourages partnerships between patients and primary care physicians to help achieve better health outcomes. In the patient-centered medical home approach, care teams attend to the multifaceted needs of patients and provide "whole person," comprehensive and coordi- nated patient-centered care. The needs and desires of pa- tients come first in an environment where patients have collaborative relationships with their primary care physi- cians and care team. In Maine, four provider groups — Quality Counts in Augusta; St. Mary's Regional Medical Center in Lewis- ton; Maine Medical Center PHO in Portland; and Nova- Health, LLC in Yarmouth — have received grants from Harvard Pilgrim for initiatives that focus on one or more Harvard Pilgrim is Maine's only local, not-for-profit health plan, and it is recognized across the country for outstanding quality and customer service. Harvard Pilgrim Maine office staff: top row, from left, Jon Edwards, John Baumer, Carolyn Preston, Patrick Denning, Ed Kane, Tony Fournier; bottom row, from left, Danielle Campbell, Steve Conley, Nicole Fairweather, Jessica Bineau, Callie Lubinski. Harvard Pilgrim Health Care P h o t o B y t i M G r e e n W ay