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88 Doing Business in Connecticut | 2014 SPONSORED REPORT Telserv — Connecting business and community E very road begins somewhere and at times the journey takes us far away from our point of origin. However, when roots are woven with communi- ty, purpose and connections, we always find our way home. Telserv, a thriving telecom- munication company founded in 2001, has come a long way since its beginning and is incredibly proud to call Connecticut home. Today, Telserv is a booming technology solution provider with 60 employees and a state-of–the-art data center at its home in Cromwell. Telserv designs and implements converged networks for small, medium and enterprise customers throughout the North- east, boasting an enviable roster of clients, including Hartford Healthcare, Middlesex Hospital, Mohegan Sun, People's Bank, Pfizer, Purdue Pharma, University of Saint Joseph and Yale-New Haven Hospital. Telserv's initial business plan originated out of the entrepreneurial spirit of four men, each one more passionate than the other about the promise of technology. Call it insight, intuition or really good strategic planning, these men came together to form a dream team of top professionals: Jim Colella, now CEO, came on board to manage sales; Bill Fellows and Mike Piscitelli signed on to lead the technology team; and Charlie Boyle handled the finances and operations. "The key to our success is that all of us have a different skill set," states Piscitelli. Fellows adds, " Together we created an op- portunity to highlight our skills and build a thriving business." Great planning and timing are a dynamic combination and at the start, the business climate was optimal for telecom- munications companies. Distributorships were available, allowing for manufacturers' support. "It was the perfect storm," Piscitelli says of Telserv's beginnings. Quick to spot opportunity, the Telserv founders noticed many of the larger companies were beginning to lose focus on their customers. "We knew we could do a better job ourselves," said Telserv Founders (from left to right) Mike Piscitelli, Charlie Boyle, Bill Fellows, and Jim Colella. ' Connecticut is the midpoint of our destiny, a place where chance and choice connect. We have rooted our business in Connecticut because this is our home. ' — J i m C o l e l l a , C e o o f T e l s e r v