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2014 | Doing Business in Connecticut 89 SPONSORED REPORT Fellows. "We had the talent and we knew it was important to connect and listen to our customers." Focusing on this primal connection — a human touch — Telserv commenced operations with people in the forefront and the customer as their cornerstone. And it proved to be a successful formula for the Telserv team. Telserv's customers are clear in their commitment and their voices echo sat- isfaction and loyalty. Lud Johnson, chief information officer at Middlesex Hospital realizes the magnitude of a dependable telecommunication company. "We see over 1.7 million patients a year and our networks span twenty different locations." "Every day we make thousands of calls and we have a lot of communication needs," emphasizes Johnson. Providing services to the health care industry requires a highly specialized and responsive network team and in this way Telserv fits the bill. "Telserv is an honest, trusted, reliable provider. It is now over ten years; we have renewed each time and we have had great service," declares John- son. For this reason, Middlesex Hospital is one of Telserv's best advocates. "I person- ally have recommended them to many clients; and everyone I have ever recom- mended them to has used them and has been very happy," states Johnson. When it came time for University of Saint Joseph to identify a new telecom- munication company, director of informa- tion technology, Jean Madden Hennessey reached out to a number of colleagues in the area. Reputation preceding, Telserv was recommended as a valued leader in the field; the one with the personal touch. "Telserv came in and understood us. They took the time to really learn what the needs were at the University of Saint Joseph and when they understood our environment they were always able to give us solutions based on our needs," boasts Madden. Assistant director of technical services, Jesse Lunt is also impressed with Telserv's ability to connect, "We needed a vendor like Telserv based on their experience, their willingness to know us as a customer, their overall professionalism. They call us up to see how we are doing, and not a lot of companies do that," states Lunt. Telserv is genuine in their values driven business approach and realize customer loyalty is about honesty and transparency. Focusing on people and connections, Telserv has transformed this loyalty into advocacy producing long term relationships and high acclaim. "Telserv is an incredible company to work with," commends Lunt. Foundations in place, the partners realize that the value of a company is based on people and made it a priority to always invest in employees as well as their customers. Inherent in the Telserv mis- sion is a positive philosophy, a way of life, where employees enjoy coming to work. "We wanted to create a company where people were inspired to be the best they could be," said Colella. Successful in their objective, Telserv has been able to attract and retain top talent. "We have always sur- rounded ourselves with the best," Fellows said. Keeping these sentiments in mind, three key individuals were recently ap- pointed to the senior management team: Doug Ardrey, chief financial officer; John Beaulieu, vice president of sales; and Tim Warweg, vice president of operations. Developing a well-qualified leader- ship team has enhanced the company's culture of excellence. In a synergistic union each man agrees people are the essence of Telserv. "Our customer come first, we start from there and we do the right thing," says Beaulieu. Highlighting the value of Telserv staff, Tim Warweg states, " We trust our employ- ees to make decisions and they deliver." CFO, Doug Ardrey agrees with this people first approach, "We are rewarded with employee loyalty and results." The Telserv formula is making an impact from within and creating the links to community and future innovations for Connecticut. Doing Business in Connecticut Deciding on a business location is no easy task. However, the Telserv founders agree there is no place like home. "Connecticut is our midpoint of destiny, and we have rooted our busi- ness in Connecticut because this is our home," says Colella. And as their midpoint, Connecticut has proven to be a place where chance and choice connect. "The State of Con- necticut put programs into place to give businesses the opportunity to grow, create jobs, stimulate the economy and improve the quality of life for the people living in Connecticut," said Colella. As a result, Telserv was able to leverage busi- ness programs to receive grant money, low-interest loans and take advantage of tax credits. "These opportunities gave us the fuel we need to build our business, purchase our facility in Cromwell, respond to the ever-changing technology needs of our customers and create a beautiful organi- zation of people," Colella said. With new headquarters at 7 Progress Drive, Telserv continues to grow and generate produc- tive and well-paying jobs for people living in the state. Telserv's founders appreciate the privilege of their opportunities and are committed to their mission of being an eminent provider of technology services in the Northeast. "We are very, very good at what we do," says Colella. This pledge translates to having the expertise and knowledge to design, ' Telserv's founders appreciate the privilege of their opportunities and are committed to their mission of being an eminent provider of technology services in the Northeast. ' Continued on next page >