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www.wbjournal.com Worcester Business Journal Business Profiles 2014 13 F or the last thirteen years, businesses through- out New England have drawn on the superior cleaning and restoration expertise of Eagle Cleaning Corporation. With its highly trained and experienced staff, unique business model and meticulous standards, Eagle knows the cleaning industry from top to bottom. In 2001, Jeff Johnson, previously the Director of Business Development for a regional commercial cleaning company, decided to strike out on his own. He founded Eagle Cleaning with a clear goal in mind: to invest and empower the company's employees with the tools to pro- vide exceptional quality and customer service to all its clients. Through innovation, commitment and dedication to excellence, Eagle is achieving that goal. Eagle Cleaning provides a full spectrum of commercial cleaning services that includes nightly janitorial, day por- ters, stripping and refinishing floors, restroom sanitation, rug and carpet shampooing, window washing and post- construction cleanup. Serving a broad spectrum of businesses in the region's commercial, institutional and industrial sectors, Eagle Cleaning is meeting its goal of developing lasting relation- ships with its clients. Their client list boasts numerous long-term customers, including Nichols College, People's United Bank, Chestnut Place, Charter Communications, Wachusett Mountain, Fidelity Bank, Lamoureux Ford, Health Alliance Hospital and the College of the Holy Cross. To stand out from similar companies, Eagle Cleaning has adopted a unique business model. Experienced district field managers oversee each account, ensuring the cleaning team is meeting the customer's needs satisfactorily. "Whenever we begin working with a new client, our man- agers are on site with the cleaning staff to be sure they are properly trained from the outset," says Johnson. Eagle Cleaning also employs several special projects teams that are dedicated to delivering the highest quality workmanship to all detailed cleaning, floor refinishing and carpet extraction and cleaning, and restoration proj- ects. As District Manager Gilmar DeFaria explains, "District Managers and Special Projects Supervisors work closely to ensure that regularly scheduled and special project cleaning are coordinated to maximize quality con- trol and efficiency." "Outstanding customer service is a top priority with our staff," explains Lisa Noonan, Director of Marketing and Administration. "We respond to all customer con- cerns, notify district managers and supervisors and fol- low-up with clients once issues have been resolved." Weekly inspections and monthly customer meetings ensure that Eagle fully addresses client concerns and is apprised of changes that may impact cleaning needs. In an effort to protect the planet, Eagle Cleaning has adopted several "green" strategies. "For one thing, our man- agers drive hybrid cars," notes Johnson. "We also use green certified cleaning and paper products whenever possible." During its 13-year history, Eagle Cleaning has won several industry awards and was recognized by The Worcester Business Journal as a Top Growth Company in 2006, 2007, 2008 and 2009. In 2006, Johnson was honored as one of the "40 Under 40" business owners in the region. Eagle Cleaning is a member of many local, regional and national organizations including the U.S. Green Building Council, Building Owners and Managers Association (BOMA) and the Building Services Contractors Association International. The company has earned an A+ rating from the Better Business Bureau (BBB). While Eagle Cleaning management and staff work dili- gently to provide top-notch cleaning services to all accounts, it also believes in supporting the community. Employees are actively involved in many non-profit orga- nizations, including the March of Dimes, the American Red Cross, Habitat for Humanity, the American Cancer Society, Special Olympics and the Red Sox Foundation. Although cleaning may be considered an interchange- able commodity to some, there really is a value difference among cleaning companies. "We have a solid reputation for retaining clients over the long term because of our approach to the business," Johnson says. n Eagle Cleaning: Making a Difference in the Business of Cleaning w o r c e s t e r , m a eagle cleaning corporation Address: 997 Millbury Street, Worcester, MA 01607 Phone: 508-799-0700 Fax: 508-799-0072 Website: eaglecleaning.com Product or Service: Commercial, Industrial and Institutional Cleaning Services Number of Employees: 150+ Head of Company: Jeff Johnson, President & CEO Year Founded: 2001 The Eagle Cleaning Management Team