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Guiding customers to get the most from new business technology F ounded in 1974 by Richard Augur as the New Haven Telephone Co., Connecticut Communications has grown from a small operation into a leading provider of business VoIP communication systems and managed IT services. Originally established after the breakup of Ma Bell, the company was rebranded in 1976 to its current name and has evolved significantly over the decades. Scott Marks took ownership in 2004 and has driven the company toward new heights, expanding its operations and making strategic acquisitions to enhance its offerings. In recent years, the company has acquired Rocky Hill-based New England Communications, Newing- ton-based ADVIA Communications and Long Island-based Newcastle Communications, expanding its customer base and its staff, which has grown from five employees in 2004 to more than 40 today. Further evolution is on the horizon, ac- cording to Marks. "Our plan is to continue to expand our customer base throughout New England and then across the country." Nonetheless, the company maintains a longstanding commitment to the kind of customer service you would expect from a small business. Larger competitors may rely on impersonal call centers or long hold times. But Connecticut Communications offers direct access to certified experts who are empowered to quickly tackle customer issues. e approach resonates with busy executives and managers who lack the time or resources to manage their own communication systems and data networks. "Our tremendous customer service has propelled us to new heights," said Marks, the company's president. Customers of Connecticut Communica- tions also can count on the company to stay abreast of changes in the telecommunica- tions and IT field. For instance, the compa- ny has helped customers prepare for NEC's exit from phone-equipment manufacturing. Following NEC's announcement, Connecticut Communications reassured customers that their existing NEC systems would continue to function without a hitch. But the company also began introducing them to alternatives, such as next-generation solutions from Mitel, RingCentral, Zoom, Intermedia and others. "We have plenty of great choices for custom- ers when they are ready to switch," Marks said. In addition, Connecticut Communications guides customers as they navigate ongoing transformations in technology and business communications. e company is well-po- sitioned to help customers make the shift to cloud-based technologies, for example. And the rise of artificial intelligence is creating additional business opportunities. Connecti- cut Communications has been working closely with clients that want to integrate advanced features like AI-driven call routing, speech recognition and automated customer support. "AI has the potential to revolutionize the way businesses interact with their clients," Marks said. e company's expertise is reflected in sev- eral accolades. Connecticut Communications is a RingCentral Gold Partner, ranking the company among the top 1% of all RingCentral dealers. And Connecticut Communications has also received Mitel's Rising Star Partner of the Year award. But a satisfied clientele is the ultimate re- ward for Connecticut Communications, which strives always to act with integrity and do the right thing for its customers. "When we deliver on that promise, our customers become cus- tomers forever," Marks said. ADDRESS: 48 OZICK DRIVE; DURHAM, C T 06422 PHONE: (203) 985-1000 FA X: (203) 985-1010 WEBSITE: C TCOM.COM TOP EXECUTIVE: SCOT T MARK S PRODUC T OR SERVICE: VOIP AND MANAGED IT SERVICES NO. OF EMPLOYEES: 40 YE AR FOUNDED: 1974 2025 BUSINE SS PROFILE S | HARTFORD BUSINE SS JOURNAL 13