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14 HARTFORD BUSINESS JOURNAL | MAY 2024 | BUSINESS PROFILES Address: 5 Commerce Drive, Suite 3, Cromwell, CT 06416 Phone: (860) 890-1119 Website: healthmarkets.com/ nvacila Product or Service: Health insurance, life insurance, Medicare, group insurance and supplemental insurance Top Executive: Nicole Vacila Year Founded: 2017 Agent blends service and expertise F or a comprehensive array of insurance options in health, life, travel and more, the agent to call in the Hartford area is Nicole Vacila, who has been based in Cromwell for the last seven years. Vacila, who is contracted with Health Markets, can connect her clients with more than a dozen insurance companies doing business in the state. And because she is an independent agent, she can guide her clients to the insurers that best fit their needs. With a motto of "always do what is best for the client," Vacila takes pride in holding herself to a high standard of customer service. Her unique approach helps her stand out. Indeed, clients often remark that they can "hear her personality through the phone." Navigating the multitude of insurance plans is no easy endeavor. It means staying up to date with new plan features, as well as changes in laws that will affect her clients. Vacila is there to guide her customers through the myriad options, making her something of an insurance sommelier. She also can help clients navigate the complex world of Medicare coverage, whether they are enrolled in the program already or soon will be. Her connection to the health field started early. As a young woman she worked as a nursing assistant, an EMT and a medical assistant. They were invaluable experiences that afforded her an insider's view into the world of health care. They also demonstrate her willingness to serve others. A resident of East Windsor and mother of two, Vacila easily empathizes with her clients, as many of them are also parents. She can anticipate their needs and understands how insurance policies can be integrated into their busy lives. In addition to caring for her family, Vacila provides a home for cats and chickens – and somehow manages to keep them apart! She regularly contributes to local animal shelters, what she describes as a "dangerous" activity, as she is often tempted to give a loving home to yet another stray. Vacila's caring nature extends to the community around her. She believes that the best way to be politically involved is at the local level and works in whatever ways she can to increase voter participation. Looking ahead, Vacila is committed to maintaining the exceptional level of service she provides to her clients and doing whatever she can to improve their experience. She sees potential growth in group health insurance plans and looks forward to expanding further in that direction. Standing behind her is the stellar reputation of Health Markets, which is celebrating its 40th anniversary this year. The company makes it easy to compare insurance plans, providing plans that fit every client's budget and delivering on a promise of "insurance made easy." The company boasts a customer satisfaction level of 95% and a rating of A+ by the Better Business Bureau. Whether you are an employer looking for new coverage, an individual seeking the best available health insurance, or weighing options in life insurance to safeguard your family's future, consider reaching out to Vacila. She is ready to provide insurance that is easy, affordable and tailored to your needs. Nicole Vacila offers a comprehensive array of insurance products.