Hartford Business Journal

12 HARTFORDBUSINESS.COM | APRIL 29, 2024 Connecticut Airport Authority Executive Director Kevin Dillon will be stepping down from his role next January. PHOTO | CONTRIBUTED Looking Ahead International travel, cargo expansions could be points of emphasis in a post-Kevin Dillon Airport Authority Dillion was a key player in estab- lishing Bradley's only existing nonstop, transatlantic flight to Dublin, Ireland, which is operated by Aer Lingus. But larger airports in New York and Boston will always have an edge in terms of flight options, so Bradley has to focus on its strengths to compete, Dillon said. "Bradley, even at 10 million passengers, will never have the root structure of JFK (in New York). It'll never have the root structure of a Boston-Logan. But those airports will never have the convenience that we've developed at Bradley Airport, and that really has been a hallmark of our success." Customer service improvements That's where facility expansions and upgrades come into play. Bradley has two major capital projects — with a combined price tag of $250 million — that will be completed shortly after Dillon retires, he said. The first project will add an 80,000-square-foot checked-bag- gage inspection system behind the Sheraton Hotel. Once the new system is in oper- ation, current explosive-detection machines located in the airport's main terminal lobby will be relocated. That will free up space for current and future airlines and create additional gate space for aircraft, Dillon said. A separate, 22,000-square-foot addition will add new corridors on both sides of Bradley's main terminal, which will give passengers a faster and more direct route to baggage claim in the lower level of the airport. The project will also allow for an expansion of the current TSA security checkpoint area, Dillon said. "They're all oriented towards improvement in customer service, and improvement in the capacity of the terminal building," Dillon said. Tony Sheridan, chair of the CAA's board of direc- tors, agreed with the emphasis on customer service, and said Bradley has repeatedly ranked among the top airports in the country in terms of ease and comfort in traveling. "When renovations get designed, it's done with the customer in mind," Sheridan said. Looking further down the line, Dillon said additional gate space and another terminal will eventually be needed at Bradley, especially if it reaches that 10 million passenger level. But those are expensive projects, and the two ongoing facility upgrades are enough to help the airport become more efficient without fully breaking the bank. "If you were to construct a new terminal building to enhance the capacity, you're talking well over $1 billion to do that," Dillon said. "But do I believe that may be necessary in the future? Yes, I do foresee down the road that a second terminal By Skyler Frazer sfrazer@hartfordbusiness.com O utgoing Connecticut Airport Authority (CAA) Executive Director Kevin Dillon said there's potential to grow the state's commercial airport system through expanded corporate travel, new international routes and cargo-related efforts at Bradley International Airport. After almost 50 years in the avia- tion industry, and the last dozen as the state's top airport official, Dillon recently announced he's retiring as executive director of the quasi-public airport authority in January 2025. A national search is planned to find his successor. Dillon, who was appointed the CAA's first executive director in 2012, helped transition Bradley International and five other state airports from the control of the Connecticut Depart- ment of Transportation to the newly established quasi-public agency. With seven months to go in his tenure at the authority, Dillon said Bradley is poised to be a medi- um-sized airport hub that can compete locally with larger competi- tors in Boston and New York. "When you talk about the future, I've always felt that Bradley could be a 10-million passenger airport," Dillon said. "It's simply a matter of keeping the momentum going on route development, and bringing in new airline partners." Growth at Bradley Bradley Airport has seen consec- utive years of passenger growth as transatlantic and West Coast services expand, and more low-cost carriers operate out of the Windsor Locks airfield. The CAA said recently that there's been a more than 35% increase in nonstop flight destinations during Dillon's time at the agency. In 2023, Bradley Airport reported 6.24 million passengers, up 7.8% from 2022. That was the largest passenger tally since the 2020 pandemic. However, that total was still 7.5% below 2019's passenger count of 6.75 million. Bradley last year had 6.13 million domestic flight passengers, 107,686 international passengers, and nearly 2,000 passengers who took charter flights. Dillon said adding new routes from Bradley, specifically international service, is crucial to keep local passengers "at home." The CAA is currently working to establish nonstop service from Bradley to London, and Dillon said he'd like to see the authority continue to expand interna- tionally after he's gone. Tony Sheridan

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