Worcester Business Journal Special Editions

Seven Hills Foundation

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Building Communities of Care 9 Jordan's first order of business met with some resistance from the board as well as from parents. However, he persuaded them that this new identity would allow for more avenues of growth and move the agency toward a new way of thinking. His mantra of "no margin, no mission" clearly indicated that the main goal of the organization is to serve the individual the best it can, and encourage and empower the person to be independent, while remaining mindful of the bottom line. In 1995, the organization adopted the Seven Hills Foundation label as a tribute to the Worcester topography and the Seven Hills of Rome. SERVANT LEADERSHIP In addition to updating the organization's name, Jordan initiated several other important changes, including a new management concept. He developed a "Framework of Leadership" that sets forth guidelines for who leaders are, how they act, and what they do; this structure also encompasses characteristics, behaviors and actions, and skills and competencies guided by the principles of "servant leadership." Servant leaders adhere to a set of values that governs their actions and helps define and judge the self. While predicting the future is a near-impossible task, leaders need to absorb as much information as possible, analyze it, and anticipate actions before they happen. is foresight, together with enthusiasm, forms the essence of "the art of leadership." Jordan emphasized that leaders who value the respect and friendship of others and pursue a life of altruism will leave a lasting positive legacy. At the core of servant leadership is the question: How can I support you to do what you need to do? e servant leader is here for "the other," and that means employees, the individuals supported, the families that are involved, and their connected teams. Celebrating Thanksgiving as a Seven Hills community David A. Jordan, DHA A Framework of Leadership for Seven Hills Foundation www.sevenhills.org

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