Hartford Business Journal

14 HARTFORDBUSINESS.COM | JANUARY 8, 2024 5 TO WATCH of the state's aging demographics is Bloomfield-based Duncaster, which this year will be seeking approval to significantly expand its Loeffler Road campus with the addition of 90 inde- pendent living units, as well as major renovations to its existing facilities. Duncaster, which dates back to 1984 and has gone through several expansions over the years, is what's known as a life plan community, which means it provides a continuum of housing and health services at every level of need for older adults. It's currently home to more than 300 residents, and also provides assisted living, skilled nursing and memory care services, if and when residents need them. The expansion is the main priority for Duncaster CEO Kelly Smith Papa, who has led the not-for-profit organization since 2021. She said the life plan commu- nity model — of offering housing with amenities and access to a continuum of care for people who have "carefully planned out" the final third of their lives — is in high demand, spurring the expansion. Independent living units within U.S. life plan communities were 90% occupied in the second quarter of 2023, according to an analysis by Ziegler Investment Bank and the National Investment Center for Seniors Housing & Care. "It's a relinquishing of the burdens associated with owning a home," Papa said of independent living. "There's a lot of work that goes into owning a home, and independent living is comfortable. People here really appreciate and enjoy life with many amenities like dining, learning programs, shops, arts, fitness — and (the) insurance that five-star care is available rather than waiting for a crisis and hoping there's a room and a good rehab facility" available. All-inclusive care There are more than 60 inde- pendent living communities in Connecticut, according to U.S. News and World Report. They differ from assisted living, which is regulated by the state and meant for older adults who need some support with the complexities of living alone. It's also different from skilled nursing or nursing home care, a costly model the state has been trying to move away from by incen- tivizing individuals to age at home. As Baby Boomers live longer and remain more active later in life, they are seeking out independent living with long-range and all-in- clusive care packages and pricing, Papa said. For Duncaster residents, their cost is fixed and predictable, meaning it doesn't change even if their needs do. Residents pay an entrance fee that ranges from $100,000 to $1 million, which covers the cost of infrastruc- ture and living space. Monthly fees cover most other services, from utilities, housekeeping, food, fitness and nursing care, if needed. Duncaster residents get a life- care contract, meaning "everything (they) need will be taken care of here," Papa said. If, for example, they eventually need assisted-living services, Duncaster will provide it. It's a model used by only a few other facilities in the state; there are less than 2,000 life plan communi- ties in the U.S., Papa said. On-site amenities are part of the attraction. Hartford HealthCare has a geriatric care center located on Duncaster's campus that serves both residents and outside patients. Expanding to meet demand Duncaster's main campus sits on 95 acres in Bloomfield, with more land nearby for the planned expan- sion, which will take place over multiple phases. The project, which currently doesn't have a price tag and will be financed primarily through bonding, still needs town approval. Phase one, which could break ground in late 2024, calls for 30 new apartments. A second phase would add 30 additional apartments along with 30 cottages, for a total of 90 new independent living units that would house up to 150 new residents. In addition, the existing Duncaster campus, which consists of 180 independent living units, will get a new cultural arts center auditorium, updates to dining facilities and expanded fitness spaces. Residents in the new neighborhood will have access to the main campus and vice versa. The new independent living units will offer amenities like a movie theater, fresh dining options, more yoga-based fitness, and an auditorium. 2024 challenges Papa, 48, has 25 years of clin- ical and executive experience in senior living. Prior to being named Duncaster's CEO, she served as the organiza- tion's vice president of strategy and community life, from 2019 to 2021. Previously, she was the corporate director of learning at Walling- ford-based not-for-profit senior-care company Masonicare. Papa will be confronting other challenges in the year ahead. As a not-for-profit with a set oper- ating budget, inflation has been a major pressure point, as the costs of food, utilities, resident health care and employee wages have risen, Papa said. In fiscal 2021, Duncaster reported $31.4 million in revenue and a $977,621 surplus, according to its most recently available 990 tax form. There's also a workforce shortage in nursing and elderly care, she said. Duncaster employs 300 staff members, ranging from facility managers, housekeepers and nurses to therapy workers. The expansion will add about 50 new jobs, Papa said, creating an even greater need to find staff. "There's going to be a shortage," Papa said. "As we see the shift in demographics of the baby boomers retiring, we have to consider the workforce. We have staff who have been here almost 40 years, and so while they've been dedicated and know this place inside and out, they're going to retire, so that's going to have an impact." Duncaster has created career pathways for its employees. It offers a tuition assistance program for workers who want to earn degrees in relevant fields, such as nursing, nutrition and human resources. Duncaster has several workers who started in dining or other resident services, and now work in HR or other administrative positions, Papa said. A recent report by New York ratings agency Fitch warned that broader economic headwinds — including higher wages, food prices and construction costs — will continue to be fierce for U.S. life plan communi- ties heading into 2024. "Demographics are still supportive of healthy demand in terms of (life plan community) occupancy, though staffing is still very much a sore spot contributing to much of the expense pressures for (life plan communi- ties)," said Fitch Senior Director Margaret Johnson. As third-generation CEO of family-owned Lee Co., Marietta Lee eyes growth in space industry, other sectors By Skyler Frazer sfrazer@hartfordbusiness.com M ore than 20 years after joining her family's manu- facturing business as an assistant facilities manager, Marietta S. Lee became CEO of The Lee Company in 2023, repre- senting the third generation to lead the organization. Now Lee has her sights set on continuing to grow the 75-year-old business, which makes miniature precision fluid control products used in the aerospace, medical and scien- tific, printing and other industries. Additionally, Lee is taking on more of a statewide leadership role. In December, she was elected vice chair of the Connecticut Business & Industry Association's board of directors, a position that will allow her to help shape pro-business policies at the state Capitol. Lee is the granddaughter of company founder Leighton Lee II, who established the business in 1948. The Lee Co. traces its roots back to Space Race-era technology develop- ment, when it supplied parts that kept the oxygen supply of astronauts safe while they walked on the moon during missions between 1969 and 1972. Today, Lee Co. has three sites in Westbrook and Essex, occupying more than 1 million square feet of manufacturing and corporate office space. It employs more than 1,100 people. Aerospace is Lee Co.'s largest market, but it also makes parts for cars, trucks and medical equipment. For example, it manufactures check, shut-off and pressure-relief valves used in commercial jets. It also makes plugs designed to form a permanent, leak-tight seal in hydraulic systems. The company declined to disclose its annual sales or other financials. Start in journalism Marietta Lee took over for her uncle William "Bill" W. Lee, who retired as president and CEO, but has remained on the company's board of directors. Her father, Leighton Lee III, was president prior to his brother for almost 30 years. As the company's first woman MARIETTA S. LEE CEO The Lee Company Education: Bachelor's degree in English, Georgetown University; law degree, Catholic University of America Columbus School of Law; master's degree, engi- neering management, University of New Haven Age: 54

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