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B4 HARTFORDBUSINESS.COM | OCTOBER 30, 2023 HEALTHCARE HEROES WINNER CATEGORY Advancement in Healthcare - Prevention Jessica Mancarella Lawrence + Memorial Hospital, Yale New Haven Health System Trauma Program Manager Emergency Department Jessica Mancarella has 15 years of experi- ence in critical care and emergency nursing, and is currently the trauma program manager at Lawrence + Memorial Hospital. She is responsible for providing the tools and information necessary to provide care to injured patients and addressing prevent- able causes of injury in the community. What have been your significant contribu- tions to your organization in the past year? I created and presented education for healthcare providers across many depart- ments, including the emergency depart- ment, operating room, surgical floors and critical care areas, and promoted system changes to support the care of patients admitted with injuries. I was published in Nursing 2023, sharing helpful techniques from a mindfulness intervention I implemented to reduce stress and decrease burnout, with the intent to care for the nurses and health- care heroes who give so selflessly. I facilitated 13 nationally developed Stop the Bleed programs that trained 189 community members on potentially life-saving techniques. What's your next major goal and/or challenge? I am currently studying to take the exam to become a trauma certified registered nurse to increase my knowledge, stay current and inspire potential improvements. Tell us about a challenge in your job that you were able to overcome. My biggest challenge is me. I don't always achieve work-life balance, but the teams I work with across the hospital are amazing, making coming to work fun and enjoyable. They encourage me to set limits, break goals into smaller chunks with achievable timelines, and work with me to achieve them. WINNER CATEGORY Advancement in Healthcare - Prevention Juan J. Laboy InterCommunity HealthCare Director of Practice Management Department of Primary Care, Psychiatry, and Addiction Medicine Juan J. Laboy is the director of practice management at InterCommunity Healthcare. He's held a leadership role for over seven years, previously working in various roles. He oversees the primary care, psychiatry and addiction medicine departments. He focuses on healthcare transformation, improving access to care and pushing for better outcomes. What have been your significant contribu- tions to your organization in the past year? Over the past decade at InterCommunity HealthCare, I have worked alongside an excellent team to support and provide quality, whole-person health care to patients in and out of our community. As a senior leader, I still get to be an active part of the team, while ensuring that patients receive life-changing care and that our providers have the resources to deliver that care. I have helped streamline processes, reduce administrative burdens and improve patient outcomes. Our team's contributions have made a significant difference in many people's lives, and I am proud to have been a part of such important work. Tell us about a challenge in your job that you were able to overcome. One of the biggest challenges in health care is earning/maintaining patient trust. I work hard to build strong relationships with my patients, ensuring they feel comfortable and confident in our care. By providing transparent and honest commu- nication, respecting privacy and delivering high quality care, I strived to earn and maintain every patients' trust. What's your next major goal and/or challenge? As someone who cares deeply about my community, my main goal is to help Inter- Community continue growing and reach more people in need. We also offer support and resources for those battling addiction and are committed to introducing everyone to the healing power of our services. AND TO ALL THE RECIPIENTS OF THE 2023 HEALTHCARE HEROES AWARD TO OUR DIRECTOR OF PRACTICE MANAGEMENT JUAN LABOY WWW.INTERCOMMUNITYCT.ORG Administrative Offices: 800 Connecticut Boulevard East Hartford, CT 06108 860-569-5900 Healthcare Heroes Work Here