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30 Worcester Business Journal | Book of Lists 2023 | wbjournal.com F O C U S P R O F E S S I O N A L S E R V I C E S Top IT services providers Ranked by number of local employees, then revenue Provider Local employees/ local offices/ revenue IT services Top executive(s)/ year founded 1 ICS 1 Westec Drive, Auburn 01501 508-756-9300 • icscomplete.com 62 1 N/A Backup & disaster recovery, cloud services, help desk, IT staff augmentation, managed services, networking, procurement, professional services, remote support, security, storage, virtualization, voice-over-IP Kevin Blake CEO 1988 2 Versatile Communications 2 Cabot Road, Hudson 01749 877-217-3397 • weareversatile.com 60 1 N/A cloud services, IT consulting, managed services, networking, procurement, security Kevin Meany co-founder & CTO John Barker co-founder & CEO 1994 3 Cinch I.T. 27 West Mountain St., Worcester 01606 508-425-4714 • cinchit.com 52 1 N/A compliance assessments, help desk, security Richard Porter president 2004 4 Machado Consulting Inc. 32 Franklin St., Worcester 01608 508-453-4700 • gomachado.com 31 1 N/A Backup & disaster recovery, cloud services, compliance assessments, IT consulting, managed services, security, voice-over-IP Helder Machado CEO & CISO 2001 5 CTS Services Inc. (1) 260 Maple St., Bellingham 02019 508-528-7720 • ctsservices.com 24 1 $3,000,000 Backup & disaster recovery, cloud services, compliance assessments, help desk, IT consulting, IT staff augmentation, IT training, managed services, networking, procurement, professional services, remote support, security, virtual CIO Michelle M. Carlow president 1989 6 Bryley Systems Inc. (2) 200 Union St., Clinton 01510 978-562-6077 • bryley.com 21 1 $3,865,000 cloud services, managed services, professional services, security Garin Livingstone president 1987 7 ClearCom IT Solutions Inc. 49 Main St., Sturbridge 01566 508-892-5555 • clearcomit.com 18 1 $4,100,000 Backup & disaster recovery, managed services, professional services, remote support, security, virtualization, voice-over-IP Rob Cleary CEO 2001 8 Paragus Strategic IT (3) 1 Mercantile St., Suite 740, Worcester 01608 413-587-2666 • paragusit.com 15 1 $8,000,000 Backup & disaster recovery, cloud services, compliance assessments, help desk, IT consulting, IT staff augmentation, managed services, networking, professional services, remote support, security, virtual CIO, virtualization Delcie David Bean IV CEO 2003 9 P3I Inc. (4) 77 Main St., Hopkinton 01748 508-435-7882 • p3i-inc.com 15 1 $3,770,831 networking, professional services Janice P. Guy president & CEO 2000 10 Trivium Technology Inc. (5) 300 West Main St., Building A, Northborough 01532 978-219-2500 • triviumtech.net 14 2 $2,156,231 cloud services, compliance assessments, managed services, networking Frank Leonard president & CEO 2017 11 Towerwall Inc. (6) 10 Speen St., Suite 401, Framingham 01701 774-204-0700 • towerwall.com 10 1 N/A compliance assessments, IT governance, IT training, security, testing Michelle Drolet CEO 1999 12 Cleartech Group 1079 Central St., Leominster 01453 978-466-1938 • cleartechgroup.com 8 1 $1,300,000 Backup & disaster recovery, compliance assessments, hosting, IT consulting, managed services, networking, professional services, security Tony Fields president 2004 13 Cumulus Global (7) 4 Bellows Road, 2nd Floor, Westborough 01581 508-948-4070 • cumulusglobal.com 6 1 $8,867,600 Backup & disaster recovery, cloud services, help desk, managed services, professional services, remote support, security, voice-over- IP Allen Falcon CEO 2006 14 Computer Central (8) 697 Main St., Holden 01520 508-829-0000 • computercentral.biz 3 1 N/A managed services, networking, security Mike Kimball president 1998 14 ZehnTek 1900 West Park Drive, Suite 280, Westborough 01581 800-856-1335 • zehntek.com 3 1 N/A cloud services, managed services, procurement, professional services Andrew Hoffman founder & CEO (9) 2018 16 Complete Technology Resources Inc. (10) 2 Mount Royal Ave., Suite 211, Marlborough 01752 508-909-5961 • completetechnologyresources.com 2 1 N/A Backup & disaster recovery, cloud services, compliance assessments, hosting, IT consulting, networking, professional services, security, voice-over-IP Jamie Stafslien president 2010 16 CS2 Computers Inc. (11) 543 Prospect St., West Boylston 01583 508-755-9540 • cs2computers.com 2 1 N/A compliance assessments, IT consulting, security Francis Mahoney owner 2001 18 Akornn Inc. (12) 26 Maurice Drive, Marlborough 01752 1 1 cloud services, help desk, IT consulting, Jack Forman president 13 Cumulus Global (7) 4 Bellows Road, 2nd Floor, Westborough 01581 508-948-4070 • cumulusglobal.com 6 1 $8,867,600 Backup & disaster recovery, cloud services, help desk, managed services, professional services, remote support, security, voice-over- IP Allen Falcon CEO 2006 14 Computer Central (8) 697 Main St., Holden 01520 508-829-0000 • computercentral.biz 3 1 N/A managed services, networking, security Mike Kimball president 1998 14 ZehnTek 1900 West Park Drive, Suite 280, Westborough 01581 800-856-1335 • zehntek.com 3 1 N/A cloud services, managed services, procurement, professional services Andrew Hoffman founder & CEO (9) 2018 16 Complete Technology Resources Inc. (10) 2 Mount Royal Ave., Suite 211, Marlborough 01752 508-909-5961 • completetechnologyresources.com 2 1 N/A Backup & disaster recovery, cloud services, compliance assessments, hosting, IT consulting, networking, professional services, security, voice-over-IP Jamie Stafslien president 2010 16 CS2 Computers Inc. (11) 543 Prospect St., West Boylston 01583 508-755-9540 • cs2computers.com 2 1 N/A compliance assessments, IT consulting, security Francis Mahoney owner 2001 18 Akornn Inc. (12) 26 Maurice Drive, Marlborough 01752 508-251-9359 • akornn.com 1 1 N/A cloud services, help desk, IT consulting, networking, remote support Jack Forman president 2000 Source: Each provider via survey. Notes: N/A=not available or not applicable. Marlborough's Suite3 was acquired by New York-based Sourcepass in March 2022; Sourcepass has an office in Easthampton. Milford's Patriot Networks was acquired by Cincinnati-based Integrity Solutions Group in May 2023; the Milford office is expected to close. Unable to confirm data by press time for Worcester's Triton Technologies or Natick's TCG, which was acquired by Pittsburgh's Magna5 in March 2022. (1) Technology partners include Microsoft, VMware, Veeam, Sonicwall and HP. (2) Active clients include Worcester Regional Transit Authority (WRTA). (3) Hadley-based Paragus acquired Worcester's Comportz Technologies in June 2021. (4) Active clients include the U.S. Department of Defense and the U.S. Department of Energy. (5) Technology partners include CompTIA, VMware, Microsoft and Amazon Web Services (AWS); active clients include Process Cooling, CoolCore, William J. Hirten Co., James Miller PC, American Moving & Installation and Alto Aviation. (6) Technology partners include Amazon Web Services (AWS), BBB A+, WBE, Forbes Technology Council, Alert Logic, Crown Strike, Varonis, Pentera, Fortinet, KnowBe4, Rapid7, Apptega, One Trust, Veracode, WIZ, Okta, Proofpoint, NetSupport, Ericom, DarkTrace, Cisco, Carbon Black, Sophos, Akamai, Cloud Flare, Zscaler and Logicgate; active clients include Middlesex Savings Bank, Worcester Polytechnic Institute, Market Basket and Foundation Medicine. (7) Technology partners include Google Cloud, Microsoft Cloud, Datto, Zix, CloudAlly, Webroot, Dialpad, Infima and CloudM. (8) Active clients include Conte Insurance, Mechanics Hall and Sunnyside Ford. (9) Wolfgang Dierks, executive VP of finance; Nathan Doyle, executive VP of operations (10) Technology partners include Dell, Sonicwall, Cisco and Brother. (11) Active clients include Phio Pharmaceuticals, Worcester Bravehearts, Indian Ranch, Buckley Insurance and Peters & Sowyrda. (12) Active clients include Dimitria Delights and the Law Office of William R. Bloom. -Compiled by: Stephanie R. Meagher, research@nebusinessmedia.com Select downtown Worcester tech firms Company Address Founded Concordia Exchange 8 Norwich St. 2023 SideChannel 146 Main St. 2017 BluStream 20 Franklin St. 2015 Mustang Bio 1 Mercantile St. 2015 Bluefin Technology Partners 20 Franklin St. 2013 Xceedance 1 Mercantile St. 2013 ComputerVault 1 Mercantile St. 2010 ten24 Digital Solutions 20 Franklin St. 2008 Embue 44 Portland St. 2007 Machado Consulting 32 Franklin St. 2001 Triton Technologies 35 Harvard St. 2001 Paragus Strategic IT 1 Mercantile St. 1999 Sources: Individual companies