Worcester Business Journal

6 Worcester Business Journal S P E C I A L A D V E R T I S I N G S E C T I O N | Business Profiles 2023 I n these days of slow networks, outdated systems, and cybercrime, companies need efficient, secure, and reliable technology to keep their business running smoothly. When system glitches occur, companies need to know they can depend on a reputable source to provide an effective solution in a timely manner. And, for some businesses, an internal IT department is cost prohibitive. ClearCom IT Solutions offers all the benefits of a full- service IT department at a fraction of the cost. Founded in 2001, ClearCom IT Solutions fills the gap between merely working with a technical support company and partnering with a company that understands your business. ClearCom IT strives to be your technology partner, not just a technical support company. ClearCom IT aims to provide excellence in the latest network technologies and delivers proactive professional customer service. From desktop support to strategic planning for technical business systems and network configuration, the team at ClearCom IT works closely with businesses to provide individualized technical support and advice needed to run systems securely and efficiently. ClearCom IT Solutions' Active Support TM Program offers support at all levels, including application vendors, contractors, and other line-of-business providers, such as smartphone vendors. e program comprises help desk support; proactive monitoring of servers, computers, event logs, and applications; computer network maintenance; and data protection. ClearCom IT has built a competitive, creative, and adaptable culture, which helps attract the best talent, provide superior service, and adjust to changing conditions. All team members are background- checked, HIPAA-certified, and have completed Level 4 Criminal Justice Information Systems Security & Awareness Training and certification. ClearCom IT's signature approach helps shape who they hire, which vendors they support, and what kind of customers they take on. "We look for customers that align with our culture and business model," Cleary said. "Not all businesses that need IT support are a good fit to work with us, and we're okay with that." He added that the chemistry between their clients and their efficient, professional, friendly team members is essential to a successful partnership. ey have expanded beyond New England in the last few years with clients in MA, RI, CT, NH, ME, NY, PA, NC, VA, FL, GA, TX, IL, and CO. "Our goal is to continue to expand, offering our clients white glove, elite support," said Cleary. "We are looking in states where we currently have business and looking to acquire other managed service providers." ClearCom IT Solutions, Inc. has been a respected industry leader since 2001. e company was named one of the top ten IT companies in Central MA by Worcester Business Journal and ranked among the top 501 Global Managed Service Providers for the sixth year in a row. eir clients agree - proven with a 99.7 percent year-over-year contract renewal rate. In 2016, Cleary was selected and ranked among Worcester Business Journal's 40 under Forty. In 2021, ClearCom IT was named to the Inc. 5000 list. ClearCom IT Solutions, Inc. is also the preferred IT provider for the WBJ. Partnering with ClearCom IT Solutions enables companies to focus on running their business while ClearCom IT manages their technology. n ClearCom IT Solutions: Your Elite Managed IT Service Partner Street Address: 49 Main St., Sturbridge, MA 01566 Phone Number: 508-892-5555 Fax: 508-205-1115 Website: www.ClearComIT.com Product or Service Description: Managed IT Services Number of Employees: 24 Head of Company and Title: Rob Cleary, CEO Year Founded: 2001 Business Profiles 2023 Rob Cleary, CEO

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