NewHavenBIZ

n e w h a v e n b i z . c o m | O c t o b e r 2 0 2 2 | n e w h a v e n B I Z 9 we will deliver all the traditional services, but there will also be a great deal of community available space. We have three very large conference rooms and a multimedia meeting room. e spaces can be divided for small and large group presentations. From the employee standpoint, they are going to have a very well-designed, well laid out workspace with a lot of collaboration space. We'll be encourag- ing people to not sit behind their desk eight hours a day, but to get up, move around and take advantage of the other workspaces that we'll have — not only to collaborate, but to work in a more relaxed and friendly environment. It'll be very bright and open, with a lot of glass. We're really excited about it. How is the bank moving away from traditional transactional spaces? Each branch still has a traditional teller line, or some variation of that. e balance of the space is going to be used quite differently. Each branch has video-equipped meeting rooms. If people are at a branch and want to talk to a subject-matter expert, instead of having to set up a separate time and a meeting with a different person in a different place, we can get them in touch with our cash management specialist, or a business lender on a video call right there. e branches are designed to make it a comfortable, conversational space. If you are thinking about retirement, buying or building a home, or getting your child educated, this is a space to discuss what you should be thinking about. We have written and video materials that we can pull up and demonstrate on the screen. We have a lending library, where customers can borrow books on different topics. It's not just, 'Let me go in and cash my check and make my deposit.' It's, 'Let me go in and talk about the options that are available to me from a financial institution.' The bank in recent years has been focused on adding digital tools to help make banking more convenient for customers. Do you expect this to continue? Absolutely. Our commitment is to help our customers do business how and where they want. If people are more comfortable transacting business from home, we've engaged all of the mobile technolo- gy that's available. We have Chelsea|Live (video banking). If it's inconvenient to get to a branch, customers can do it right from their desktop or mobile device. ey can connect on a videoconference and be talking live with their banker. We can use technology to send docu- ments back and forth through DocuSign in a secure method. As technology evolves, we will evolve with it. The bank regularly hosts classes focused on financial education, such as planning for retirement and buying a first home. Do you want to expand this? When we get in our new (renovated headquarters) building, we will have a much bigger conference room. We can set it up in a way that they can have stadium seating, so we can deliver our programs to bigger groups. As the economy changes and life's challenges change, we'll continue to evolve our curriculum. We'll make sure we have ample classes to help people man- age their finances. Would you like to see an expansion of the bank's real estate footprint? We're always open and on the lookout for locations that would make sense for us — both from a loan production office standpoint, or a full-service branch. We've talked to different landlords and landowners in the past. We will continue to do that just to try to find the right opportunity. We're not going to expand for the sake of expanding. What could customers in New Haven County expect in terms of the bank's westward expansion? at's been a big driver behind our enhancements from a video, mobile and remote capability stand- point. A lot of our customers don't even use a brick- and-mortar branch. at's why we've been able to serve customers outside of our traditional footprint. Our commitment is to make it so that if you don't set foot in one of our branches, you'll be able to trans- act business with us just as smoothly. We've been pretty successful in making those arrangements work with customers down in the New Haven area, even though our closest branch might be in Niantic. We can still get everybody the business service they need through our other channels. Are you getting more customers in the New Haven region? Yes. We've made a pretty good foothold throughout central Connecticut, from Hartford, the I-91 corridor down into New Haven. I think we're making some good penetration into central and southwestern Con- necticut. It's a pretty wide range of industries. n Building Ideas That Work... Building Ideas That Work... Contact us at 860.482.7613 or visit us at BorghesiBuilding.com 2155 East Main Street Torrington, Connecticut 06790 © 2011 BlueScope Buildings North America, Inc. All rights reserved. Butler Manufacturing ™ is a division of BlueScope Buildings North America, Inc. With "Public Works" budgets being so tight, many towns have turned to Borghesi Building & Engineering Co., Inc. for help in leading the team to marry the budget with design and technology. In turn, we provide an efficient, practical building that "works" for the town. Providing quality and reliability with design and energy efficient construction. With over 80 years of experience our processes will help your dream to be realized. BARKHAMSTED HIGHWAY GARAGE HARWINTON GARAGE WATERFORD PUBLIC WORKS Anthony A. Joyce

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