Issue link: https://nebusinessmedia.uberflip.com/i/1479590
26 HARTFORDBUSINESS.COM | September 26, 2022 2022 C – SUITE AWARDS A s the CEO of Care- Centrix, John Driscoll leads the organiza- tion's mission to help people heal and age at home. The company manages networks of clinicians and non-clinicians all over the country to help health plans and doctors manage spend for med- ical equipment, home health and home infusion. CareCentrix works with health plans to help deliver more care at home and in the community. It also helps clinicians to deliver palliative care for seriously-ill patients at home. What have been your biggest professional accomplishments over the past year? Our team has won every "Great Place to Work" competition we have entered during the recent period that included the stress of COVID and a time of significant growth. We nearly doubled the size of CareCentrix while also engineering a new analytics platform to help identify patients who would heal more effectively if they could get care in the home as opposed to a hospital. Guiding business principle: The highest and most effective form of leadership is servant leadership. The greatest mark of success is creating a company that creates more servant leaders. Best way to keep your competitive edge: Invest in and depend on your team. Rigorously and dispassionately evaluate what the client wants and what your competitor is doing. Always retain an edge of optimism. Best business decision: Nine years ago, freezing executive salaries and bringing our minimum wage from $7.25 to $15 per hour. Worst business decision: Not raising capital to acquire more capabilities in our space. Biggest missed opportunity: Aggressive mergers. Goal yet to be achieved: Develop technology to wire care to the home. Personal touch in your office: Pictures of my dear family. In what ways are you involved in the community? I serve on the board of the Alliance to End Hunger and also as the vice chair of United States of Care. Personal side City of residence: Stamford Favorite way to relax: Hiking Hobbies: Hiking, biking, traveling with family Last vacation: Costa Rica Favorite movie: "Casablanca" The car you drive: 2017 Hybrid Lexus Currently reading: "Bloodlands," by Timothy Snyder Favorite cause: Alliance to End Hunger for children and adults Second choice career: Teacher Kevin A. Dillon, A.A.E CAA Executive Director Congratulations, Kevin! Thank you for your leadership and expertise in driving continued growth and success at our airports. K evin Dillon is the ex- ecutive director of the Connecticut Airport Au- thority, which is the quasi-public agency that owns, operates and develops Bradley International Air- port and five of the state's general aviation airports. Dillon oversees an airport system that generates approximately $4 billion in total impact for the state's economy. Day-to-day du- ties can include overseeing major capital projects to enhance the fa- cilities, negotiating with airlines to start new routes out of Bradley and serving as the safety regulator for all airports across the state. What have been your biggest professional accomplishments over the past year? The COVID-19 pandemic hit the tourism and aviation industries extremely hard and restoration of flight activity has been vital to the future of Bradley Airport and the state's econ- omy. We currently offer service to more nonstop destinations than we did prior to the pandemic and that is because of our strong relationships with the airlines. We also opened the new $210 million ground transportation center at Bradley Airport. This is a major customer service enhancement for all modes of transportation, but specifically for rental car operations here at the airport. Best business decision: Restructuring Bradley Airport's financial model to make it more conducive for airlines to increase activity in Connecticut. Goal yet to be achieved: Establishment of nonstop service to London. Guiding business principle: As it relates to your customers, always strive to develop quality services. As it relates to your employees, create an environment where customer service is your No. 1 value. To develop your workforce, work every day to replace yourself. Best way to keep your competitive edge: Know what your customer wants. Sample the product. In what ways are you involved in the community? I currently serve as a board member for the Bradley Develop- ment League, which is a consor- tium of the towns surrounding Bradley International Airport and regional businesses. I have also recently served as a board member for the MetroHartford Alliance, Connecticut Con- vention and Sports Bureau and Airports Council International – North America. Personal touch in your office: I have aircraft models from airline launches and several taxiway light lamps from previous airport employers. I have served in the airport industry across the country for more than 45 years and there is a tradition in the industry to present airport executives with mounted taxiway lights when they either leave for a new opportunity or retire. Kevin Dillon Executive Director CONNECTICUT AIRPORT AUTHORITY Size of organization: More than $190M operating budget, nearly $253M capital budget; 140 employees John Driscoll CEO CARECENTRIX Size of organization: 1,800-plus employees Education: MBA, Harvard Business School