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17 HARTFORDBUSINESS.COM | OCTOBER 4, 2021 231,000 SF 2-sided loading 267,000 SF Approved for outside storage 0 6 6 7 - 6 8 2 - 0 6 8 www.indusrt.com All utilities at sites Potential town & state economic incentives Access to Bradley International Airport & the I-91, I-84 & I-90 corridors Other sites available for sale or build-to-suit lease Fully approved industrial zoned sites available in Windsor, CT We're Shovel-Ready To Go! 775 Marshall Phelps Road 11 Goodwin Drive At Hartford HealthCare, inpatient care represents only 49% of the system's revenue today, compared to 70% in 2004. Providing outpatient or inpatient services within 15 miles of every Connecticut resident has become the system's rallying cry, resulting in its expansion to 430 care sites across the state. When it comes to competing in Fairfield County, Hartford HealthCare may have the edge due to its recent investments in technology like telehealth and coordinated care infrastructure, said Jeff Hogan, president of Upside Health Advisors, a Farmington-based industry consultancy. "The supply side of health care has to be better and more convenient and more patient-centric," Hogan said. "Hartford has always been tactical in the way that it has deployed its resources." HHC may also benefit from its lower cost of care relative to YNHH, Hogan said. Insurers, employers and employees now have access to more data than ever on cost and quality and are demanding more from their medical providers. Employers have also become tougher customers post-pandemic as they seek to attract and retain highly-skilled workers, he added. "There's a demand for services that are more predictably priced and have higher quality," Hogan said. "This variation and cost and quality become more important Hartford HealthCare acquired St. Vincent's Medical Center in Bridgeport in 2019. issues post-COVID for employers. The cost of care is part of the overall compensation package, as is the value of that coverage." Fairfield County, with its ready supply of concierge doctors and other high-end services catering to wealthy patients, presents a competitive challenge to both systems, Hogan added. Even so, those at all income levels are seeking more from doctors post-pandemic. "People will pay for better and more convenient care," he said. Push to innovate Due to the financial stakes and competitive market, Fairfield may push the state as a whole toward adoption of innovations like procedure price packages, warranties and stricter quality control, Hogan said. "You see the supply chain trying to move to the demand." The COVID-19 pandemic has also sped up the pace of change and innovation, according to Holloran of Fitch Ratings. "When the proverbial dust settles, we are going to look back at the pandemic and say this was one of the great accelerator events in the history of health care," Holloran said. Providers may be forced to change their mindset, he added, prompted to say, "Let's design things around people's lives and how they want to interact with us." Moving out of the hospital Here's a list of medical procedures previously done on an inpatient basis at Yale New Haven Hospital but now performed in an outpatient ambulatory care facility. ■ Hip replacement ■ Knee replacement ■ Lumbar discectomy ■ Anterior cervical discectomy and fusion ■ Thyroid surgery ■ Parathyroid surgery ■ Foot/Ankle procedures ■ Lumpectomy/mastectomy ■ Breast reduction ■ Hysterectomy ■ Laproscopic cholecystectomy ■ Robotic hernia repair PHOTO | CONTRIBUTED