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W W W. M A I N E B I Z . B I Z 11 O C T O B E R 4 , 2 0 2 1 the Atlantic Federal Credit Union Foundation to help strengthen, sup- port and promote the common good in the communities it serves. Northern Light Mercy Hospital in Portland said it will open a new 35,000 square-foot outpatient spe- cialty and surgery center on its ex- panded campus on Fore River Parkway in October. CMP asks for relief from penalty Central Maine Power Co. said it has improved customer service and that a financial penalty weighing on company finances should be lifted. e utility, which had been slammed for inaccurate bills and difficulty handling customer service calls, said it has met or exceeded a set of service standards imposed by the Maine Public Utilities Commission in March 2020. CMP, which is owned by Orange, Conn.-based Avangrid Inc. (NYSE: AGR), has increased staffing, enhanced training and edu- cation, made process improvements and organizational changes, CMP said in a news release. As a result, the utility reported, it has been answer- ing 87% of customer calls within 30 seconds, providing timely, accurate bills over 99% of the time and pro- actively applying a $25 credit to any bill that was not delivered on time. In the wake of its improvements, the state's largest utility requested that it be relieved of a financial penalty that has cut its earnings by $9.9 million, the largest such penalty imposed by the PUC in recent history, the regula- tor said at the time. CMP had been cited for customer service failures and mismanagement of a new billing system.e PUC said it would review CMP's filing. Fitness center opts for larger Augusta site Planet Fitness will move to a larger space in December after signing a lease for 22,730 square feet inside the Capitol Shopping Center. e loca- tion, at 152 Western Ave. across from the Augusta State Airport, will replace an existing, 9,000-square-foot Planet Fitness club at 246 Civic Center Drive. Based in Hampton, N.H.,Planet Fitness has 2,170 locations. Franchisee A Different Way of Looking at Things In business, you have a lot to keep your eye on. Sometimes In business, you have a lot to keep your eye on. Sometimes it's hard to see the opportunities and the risks clearly. it's hard to see the opportunities and the risks clearly. That's where Drummond Woodsum can help. We use a That's where Drummond Woodsum can help. We use a team approach – a small group of highly specialized attorneys team approach – a small group of highly specialized attorneys focused on helping your business see what's ahead before focused on helping your business see what's ahead before you take that next step. you take that next step. It's extremely efficient and cost-effective, and an excellent It's extremely efficient and cost-effective, and an excellent way to get the legal insight you need when you need it. way to get the legal insight you need when you need it. We practice law differently. Since 1965. dwmlaw.com dwmlaw.com | 800.727.1941 800.727.1941 S PONS OR ED BY Sometimes a negative experience can be turned into positive opportunities. Hear how Maine business leaders weathered stormy times and found long-term success. that Changed Everything The Day INSPIRING STORIES OF RECOVERY AND INNOVATION LISTEN AND SUBSCRIBE TODAY! MAINEBIZ.BIZ/PODCASTS podcasts R E C E N T 2 0 2 1 E P I S O D E S E P I S O D E 3 0 Erin Flett E R I N F L E T T T E X T I L E S & H O M E E P I S O D E 3 1 Nisha Dearborn F O U N D E R O F F R E S H C H E M I S T RY E P I S O D E 3 2 Carolyn Delaney F O U N D E R & P U B L I S H E R O F J O U R N E Y M AG A Z I N E E P I S O D E 3 3 & Drew Graham Todd Flaherty S H I P R I G H T C E N T R A L & W E S T E R N

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