Hartford Business Journal

9 HARTFORDBUSINESS.COM | JULY 26, 2021 Hegenberger Expressway near Oakland International Airport. Dubbed "Expresso Airport Parking," the lot was a pure marketing play, Schmid said. People flying out of Oakland International have other parking options, but Propark was able to regularly fill the 2,500-space lot on the strength of its branding and advertising work. A few years after Expresso went online, the growing company set its sights on sustainability, building Canopy Airport Parking near Denver International Airport between 2007 and 2008. With that project, Propark set out to build the world's greenest, most sustainable parking facility, Schmid said. Canopy generates much of its own power via solar panels and on-site wind turbines, and uses geothermal energy for heating, and energy efficient LED bulbs to light the facility. It also includes a Schmid- led innovation: JuiceBar electric charging. Schmid developed the idea into a product with carmaker BMW, and featured the brand of parking lot EV chargers at Canopy Airport Parking when it opened. Propark later sold the majority of JuiceBar, which now has more than 140 charging stations across the country. Propark's push toward sustainability isn't unique to the industry, said Rachel Yoka, vice president for program development at the International Parking & Mobility Institute, a parking industry trade organization of which Propark and LAZ Parking are members. But Schmid has significantly affected the industry's sustainability standards through his work inside and outside of Propark, Yoka said. In 2009, Propark partnered with LAZ to start the nonprofit Green Parking Council, an organization of some 30 companies in the parking, green building and clean technology industries to develop strategies to increase energy efficiency in parking facilities. By 2012 about 20,000 lots and garages were enrolled with the council, and two years later the organization set standards for Green Garage certification, which requires garages to incorporate sustainable technology like solar panels and EV charging. The U.S. Green Building Council now uses these standards for sustainable parking facilities in LEED certification. "[Sustainability efforts in parking] have been building over time," Yoka said. "As sustainability becomes more important to the driver, you'll see more and more pressure in the market to be competitive in offering those features for sustainability." iPhone model command center Propark's focus on tech extends HBJ PHOTO | STEVE LASCHEVER HBJ PHOTO | STEVE LASCHEVER (From left) CEO John Schmid, business partner Joe Coppola and the rest of Propark's C-suite at the company's new "Base Camp" conference room in the former location of Hot Tomato's in Hartford. Josh Crain, Propark's head of software engineering, at the company's Hartford command center. beyond sustainability efforts, though. In the last four years, Propark has invested in the seven figures digitizing the company, including creating state-of-the-art "command centers" from where employees can run parking facilities remotely. On an early July day, Propark Chief Investment Officer — and John Schmid's younger brother — David Schmid stood with Josh Crain, the company's head of software engineering, in Propark's main command center nestled within the ground floor of Hartford's Union Station. The 1,200-square-foot space has the trappings of a NASA mission control center, with walls lined with monitors firing off real-time parking data and security camera footage from faraway parking facilities Propark runs. "We took what we thought looked like the rotary phone model of a command center, and we turned it into this iPhone model of a command center," David Schmid said. Since 2015 Propark has moved all its remote command center operations to cloud servers via services like Google Cloud and Amazon Web Services, Crain said. That has allowed a team of about 70 software engineers on staff to develop a host of in-house apps, which Propark uses to automate between 30% and 40% of the facilities it operates across the country. One artificial intelligence program analyzes the emotions of customers that call in with problems. It detects things like voice tone and decibel levels and keywords used in the call to determine whether the customer had a positive or negative experience, Crain said, pointing to blue and red dots flashing on a monitor in the command center. "We can see the blue dots and the red dots indicating people's emotions during the call in real time," Crain said. With this information, Propark can quickly alert facility managers to equipment malfunctions or other issues, Crain said. It also helps Propark learn parking patterns for different locations, and how many employees should be available to answer calls from customers at different times of day, David Schmid said. "We get a report, so we know what locations, how many calls, time of day that it comes in," David Schmid said. "We staff accordingly, too, because we know what's going to happen." Employee ownership While tech has become increasingly important to Propark, its executives see human capital as the real lynchpin for growth. Like other parking companies, COVID-19 yanked the rug from underneath Propark's regular operations, as facilities it operates shut down amid quarantine measures, forcing layoffs. The company did receive a $10 million loan from the federal Paycheck Protection Program to "keep as many people working as possible," John Schmid said. However, by the end of 2020 Propark had acquired 60 new parking locations — about double the rate of an average year. The pandemic made smaller parking operators susceptible to acquisition, John Schmid said. A few years ago the company also shifted to an employee shareholder model of ownership and started using that perk to aggressively recruit new senior-level employees, said Chief Operating Officer John Reimers. "We went after a lot of people in the parking industry who were maybe not happy with their current organization," said Reimers, who Propark poached from Towne Park in Denver in 2019. The employee ownership model, which was approved by the IRS, took about a year to get off the ground and is different from an ESOP, David Schmid said. But it essentially distributes shares and gives an equity stake in the company to certain employees. John Schmid said the move to employee ownership will help with succession planning when he eventually retires (he has no immediate plans to step away) and has been transformational to the company, boosting employee morale and productivity. "I saw other parking companies sell, and the owners walk away and just left everybody. We don't want to do that," John Schmid said. "It totally changed the company." Employee ownership is proving to be a considerable draw, he said. Since Propark introduced the model, it has brought on about 15 partners who previously worked for competitors. Reimers said talent recruitment and acquiring other parking companies are key elements to Propark's plan to double in size in five years — the most aggressive growth goal in the company's history. "We've really seized the moment to go get that talent," Reimers said. "It's just like in [professional] sports — the best teams that are building these super teams." Even as it tries to expand into other markets, John Schmid said Hartford will remain Propark's home. The company's recent contract to run seven city-owned garages reflects his desire to help bring the city back to its 1980s-era glory days, he said. "I think Hartford is heading in the right direction," Schmid said. "That's why we want to be part of it with the Convention Center." John Reimers

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