wbjournal.com | July 26, 2021 | Worcester Business Journal 3
Editor, Brad Kane,
bkane@wbjournal.com
Senior Staff Writer,
Monica Benevides,
mbenevides@wbjournal.com
(Manufacturing, higher education,
diversity & inclusion)
Staff Writers
Katherine Hamilton
khamilton@wbjournal.com (Real estate,
health care)
Sloane M. Perron
perron@wbjournal.com (Banking &
finance)
Editorial Interns
Devan Greevy,
dgreevy@wbjournal.com
Contributors
Susan Shalhoub, Livia Gershon
Photgraphers
Matt Wright, Edd Cote
Lead Researcher, Timothy Doyle,
tdoyle@nebusinessmedia.com
Research Assistant, Heide Martin,
hmartin@nebusinessmedia.com
Production Director, Kira Beaudoin,
kbeaudoin@wbjournal.com
Art Director, Mitchell Hayes,
mhayes@wbjournal.com
Senior Accounts Manager
Christine Juetten,
cjuetten@wbjournal.com
Senior Special Accounts Manager
Mary Lynn Bosiak,
mlbosiak@wbjournal.com
Marketing & Events Manager
Kris Prosser, kprosser@wbjournal.com
COO, Mary Rogers,
mrogers@nebusinessmedia.com
Accounting Assistant, Rae Rogers,
rrogers@nebusinessmedia.com
Account Receivable Specialist,
Patty Harris,
pharris@nebusinessmedia.com
Human Resources, Jill Coran,
jcoran@nebusinessmedia.com
Director of Audience Development,
Valerie Clark,
vclark@nebusinessmedia.com
Operations Assistant,
Leah Allen,
lallen@nebusinessmedia.com
Publisher, CEO, Peter Stanton
pstanton@nebusinessmedia.com
Associate Publisher, Mark Murray
mmurray@wbjournal.com
President, Tom Curtin
tcurtin@hartfordbusinessjournal.com
Worcester Business Journal (ISSN#1063-6595) is published bi-weekly,
24x per year, including 4 special issues in May, September, October,
and December by New England Business Media. 172 Shrewsbury
St., Worcester, MA 01604. Periodicals postage paid at Worcester, MA.
Copyright 2021. All rights reserved. Postmaster: Please send address
changes to: Worcester Business Journal,
PO Box 330, Congers, NY 10920-9894.
Subscriptions: Annual subscriptions are available for $60.00. For more
information, please email wbjournal@cambeywest.com or contact our
circulation department at 845-267-3008. Fax: 845.267.3478
Advertising: For advertising information, please call Mark Murray at
508-755-8004 ext. 227. Fax: 508-755-8860.
Worcester Business Journal accepts no responsibility for unsolicited
manuscripts or materials and in general does not return them to
the sender.
Worcester Business Journal
172 Shrewsbury Street, Worcester, MA 01604
508-755-8004 tel.
• 508-755-8860 fax
www.wbjournal.com
Worcester Business Journal
WBJ
M
y first professional
journalism job came
at a daily newspaper in
Ohio, which in the time
since I've heard aptly
described as a 22 Newspaper: You hire
22 22-year-old journalists, who write 22
stories per week while working 22 hours
per day and earning $22,000 each year.
While I never saw more egregious
harassment of a sexual or racist nature,
the newspaper – e Sandusky Register –
definitely had a culture where you didn't
dare ask for overtime no matter how
much you worked and timesheets were
filled out with a wink-wink understand-
ing of their falsehoods. Any complaints
were met with quick threats of retalia-
tion. Obviously, burnout was high, and
the journalism industry – already prone
to workers leaving for higher-paying,
less-intense professions – lost a number
of promising reporters. Eventually, the
right person complained to the right
government regulators, and the Register
mailed me a small payout for unpaid time
worked, about a year aer I le.
is edition of WBJ is filled with
examples where leadership has created an
influential culture, either to the benefit or
detriment of employees and customers. In
the lead story for the edition, "Creating a
culture of respect" on page 10, Senior Staff
Writer Monica Benevides details how em-
ployers can avoid the hypermasculine bro
culture rampant in the cra beer industry,
which led to a reckoning earlier this year
over discrimination, racism, and sexual
harassment. On the flip side, Staff Writer
Katherine Hamilton in her story "e
Webster destination" on page 8 shows how
an active and supportive town administra-
tor has created a hub for businesses. Over
at Nichols College, Editorial Intern Devan
Greevy writes in her "Expanding the
Nichols brand" story on page 12 how new
President Glenn Sulmasy wants to help
the school survive long-term by having a
stronger reputation among a larger group
of potential students.
As Benevides points out in her cra
beer story, you have to be very deliberate
about the culture you want. In trying to
shape the WBJ newsroom into a place of
excellence and respect, I've carried with
me the lessons learned from my previous
I N T H I S I S S U E
jobs, both the good and bad. ey then
manifested themselves in positive and
negative ways at WBJ, which requires con-
stant course corrections. Fortunately, these
efforts have paid off, in making a place I'm
proud of every single day.
– Brad Kane, editor
Be deliberate about the culture you want
N E W S & A N A LY S I S
4 Central Mass. In Brief
12 Focus on Innovation & higher education
16 The List: Top incubators
17 The List: Co-working places and
makerspaces
18 Know How
19 Column: The Hustle is Real
20 Movers & Shakers
20 Photo Finish
21 Opinion
22 Shop Talk: The Strand theater
14 A $1.7-trillion problem
Student loan debt is burdening Central
Mass. graduates, and the path toward
solvency is complicated.
18 10 Things I know about … Hiring
& retaining college students
Advice columnist and manufacturer David
Oliva outlines the best ways to bring young
talent into your workforce.
D E P A R T M E N T S
A division of:
Member FDIC
For more information, contact:
Peter Staiti, First Vice President
Commercial Lending Center Manager
508.957.1108
Peter.Staiti@RocklandTrust.com
RocklandTrust.com/Worcester
A relationship your
business can rely on.
Now with three branches across the greater
Worcester area, and a dedicated commercial lending
center – our team is ready to support your business.
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CORRECTION: In the "Top colleges & universities" list in the
2021 Book of Lists published on July 12, the tuition at Nichols
College incorrectly included room and board and was listed at
$50,490. The tuition at the school is $36,050.
