Issue link: https://nebusinessmedia.uberflip.com/i/1358542
Business Leader of the Year (Large business) Eric W. Dickson, MD, President & CEO, UMass Memorial Health Care 1. Lead from the front: When you're a leader, you should get out of your office as often as you can and get to the front-line where the work is being done. Be with your people. Ask them questions about their work. Ask them what you can do for them. 2. Be humble and kind: Yes, it's a Tim McGraw song, but the bottom line is to do what your parents taught you – say "please" and "thank you." As a leader, being kind to others matters. 3. Everyone, Everyday: It takes all of us – no matter what your role is in the organization -- working together every single day to make a difference in the lives of others. 4. Your people are smarter than you: Innovation happens when you ask your people to come up with their own ideas to solve problems. They know more about what will work than you do. The key is to implement their ideas – not yours. People will work harder to implement their own ideas. 5. Celebrate success: Don't forget to pause and celebrate your team's successes. They're working hard. If they feel their hard work is recognized, they don't mind working hard to solve the next problem that comes our way. 6. R-E-S-P-E-C-T: Aretha Franklin knows best. Treat others with respect every minute of every day. If as a leader you don't treat people with respect, how can you expect your people to treat each other and your customers (for us, it is our patients) with respect? 7. Go above and beyond the "golden rule: " Yes, the golden rule is important, but now more than ever, we should treat people how they want to be treated. People from different backgrounds have different expectations of how they want to be treated by others. As a leader, you should respect those differences and adjust your behavior accordingly. 8. To lead is to serve: There's a sign that says "to lead is to serve" inside my door that I see every day as I leave the office. And I ask myself when I see it if I've done everything I can to serve my people that day – to help them be the best they can be for our patients and for each other. 9. Wag more, bark less: Dogs have it right. No one wants to work for someone who is angry and always barking at you. Even when I'm having a bad day, I try to do what my three dogs do – just wag more! 10. Say thank you: The two most powerful words in the English language are "thank you." You can never say those words enough. Make sure your people feel valued. Business Leader of the Year (Innovative) Dr. Luis Pedraja, President, Quinsigamond Community College 1. Lead with mind, heart, and soul. 2. Leadership is not about you; it is about those you serve. 3. Surround yourself with smart, capable people….and listen to them. 4. Keep an open door and an open mind. 5. Be bold, daring and courageous –stand up for what matters and speak up for those who can't. 6. Learn from the past, but look towards the future –see where things are headed and where you want to go. 7. Be strategic, well-informed, and curious –keep an eye on trends, make data driven decisions, and consider other points of view. 8. Give credit to others for what goes right, take responsibility for what does not. 9. Show up…be visible, walk around, go to where the people are, and ask questions –to lead you have to be where the people are. 10. Be humble, have a sense of humor, and don't take yourself too seriously!