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W W W. M A I N E B I Z . B I Z 9 O C T O B E R 1 9 , 2 0 2 0 Building a business? TALK TO A NEIGHBOR. Our experienced lenders are more than bankers Our experienced lenders are more than bankers —they're problem solvers and will work with you —they're problem solvers and will work with you to design a commercial loan that's right for you. to design a commercial loan that's right for you. We're proud to support local Maine businesses We're proud to support local Maine businesses with products and services to help your with products and services to help your business grow. business grow. Custom lending solutions are here for you — Custom lending solutions are here for you — and so are we. Let's talk. and so are we. Let's talk. Justin Dionne Assistant Vice President, Commercial Lending Bath • Boothbay Harbor • Brunswick • Damariscotta • Falmouth • Freeport • Portland • South Portland • Yarmouth MEMBER FDIC MEMBER FDIC EQUAL HOUSING LENDER EQUAL HOUSING LENDER 1-800-447-4559 | bathsavings.com B R I E F Stay calm and CEO on B y M a u r e e n M i l l i k e n K eeping a level head, being flexible, having a sense of humor — anyone who wants to find success in business and life should keep these things in mind, according to panelists on the Mainebiz "60 Ideas in 60 Minutes" CEO forum. The panel brought together leaders from a range of industries and was held virtually. Here are some of the highlights: Adam Lee, chairman, Lee Auto Lee's advice: Keep it authentic, promote the causes we care about, keep it customer centered, pay a fair wage, trust your customers, hire good people, admit you made a mistake, take every call. Edison Liu, president and CEO, Jackson Laboratory Quote: "Management and leadership are not the same, but both are necessary to be a leader. Management is a technical skill; leadership is a spiritual calling." Liu's advice: Don't take yourself so seriously; think, listen, act, then move on; listen carefully to your most ardent critics, correct the errors they point out, then forget them; success goes to those who recover best from failure; being adaptable is more important than being strong. Kristen Miale, president, Good Shepherd Food Bank Miale's advice: Hire great people, then get out of their way; identify what you alone can do best and try to delegate everything else, but especially delegate what you're not good at; when you know someone isn't working, do yourself and them a favor and let them go (kindly). Lindsay Skilling, CEO, Gifford's Ice Cream Skilling's advice: Work hard to earn your leader- ship position; know when to switch off work so you can enjoy time with family; differentiate your brand; take time to learn all the pieces of your business; be willing to learn from people at all levels; recognize important, fleeting opportunities; respect your people to retain them; don't cheapen your product based on economy. Luke Holden, founder and CEO, Luke's Lobster Holden's advice: Offer transparency 100% of the time; unite a team around a common purpose; stay consistent and don't deviate from your value proposition; make sure the team is focused on needle movers; in times of crisis balance optimism with realism; trust is important at every turn and at every level. Tim Hebert, founder and chairman of STARC Systems, owner of Hebert Construction Hebert's advice: Hire smart people, and don't be afraid to be the dumbest person in the room (just try not to let it show); listen to everyone; mistakes and issues are inevitable, it's not as important to avoid mistakes as it is to resolve them; a level head and a good night's sleep always prevail over sharp knee-jerk reactions to problems; be the hardest working person in your company (and do not be too proud to clean the toilets). Edison Liu Management is a technical skill; leadership is a spiritual calling. — Edison Liu Jackson Laboratory P H O T O / C O U R T E S Y O F JA C K S O N L A BO R AT O R Y

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