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24 Worcester Business Journal | Book of Lists 2020 | wbjournal.com F O C U S H E A L T H C A R E Largest hospitals Ranked by number of licensed beds Hospital Licensed beds Employees/ revenues 2019 RNs/ active physicians Admissions 2019/ 2018 Discharges 2019/ 2018 (a) Avg. stay (days) 2019/ 2018 Head of hospital/ Year founded 1 UMass Memorial Medical Center (b) 55 Lake Ave., Worcester 01605 508-334-1000 • www.umassmemorial.org 842 DND DND DND DND DND DND DND 37,668 DND 5.2 Michael Gustafson president 1998 2 MetroWest Medical Center 115 Lincoln St., Framingham 01702 508-383-1000 • www.mwmc.com 307 1,766 DND 591 537 10,997 10,337 10,967 10,307 5.2 5.2 Andrew Harding CEO 1992 3 Saint Vincent Hospital 123 Summer St., Worcester 01608 508-363-5000 • www.stvincenthospital.com 290 2,366 DND 879 625 17,438 17,324 17,425 17,330 3.9 3.9 Carolyn Jackson CEO 1893 4 UMass Memorial HealthAlliance-Clinton Hospital (c) 60 Hospital Road, Leominster 01453 978-466-2000 • www.umassmemorial.org 163 (d) 1,276 $209,000,000 429 522 7,409 7,323 7,433 7,302 4.9 4.6 Steve Roach (e) interim president 1993 5 Westborough Behavioral Healthcare Hospital 300 Friberg Parkway, Westborough 01581 877-201-1583 • westboroughbehavioral.com 151 220 DND DND DND DND 1,300 DND DND DND 10.0 Erika Heckman CEO 2017 6 Milford Regional Medical Center 14 Prospect St., Milford 01757 508-473-1190 • www.milfordregional.org 149 1,911 $298,927,449 653 282 9,861 9,677 8,999 8,763 3.6 3.5 Edward J. Kelly president & CEO 1903 7 Heywood Hospital 242 Green St., Gardner 01440 978-632-3420 • www.heywood.org 134 1,056 $142,277,732 250 486 4,574 4,526 4,305 4,518 4.8 5.0 Winfield S. Brown president & CEO 1907 8 Hospital for Behavioral Medicine 100 Century Drive, Worcester 01606 844-319-0000 • hospitalforbehavioralmedicine.com 120 DND DND DND DND DND DND DND DND DND DND Michelle Lynn CEO 2018 9 Harrington Healthcare System 100 South St., Southbridge 01550 508-765-9771 • www.harringtonhospital.org 119 1,503 DND DND DND DND 4,462 DND 5,960 DND 4.5 Edward H. Moore president & CEO 1931 10 AdCare Hospital of Worcester Inc. 107 Lincoln St., Worcester 01605 508-799-9000 • www.adcare.com 114 433 DND 71 7 6,035 5,972 6,035 5,972 6.2 6.3 Jeffrey W. Hillis CEO 1947 11 Fairlawn Rehabilitation Hospital 189 May St., Worcester 01602 508-791-6351 • www.fairlawnrehab.org 110 392 DND 123 38 2,384 2,355 2,378 2,345 12.3 12.0 Anne J. Roper CEO 1987 12 TaraVista Behavioral Health Center 85 Patton Road, Devens 01434 978-615-5252 (intake) • www.taravista.care 108 319 (f) $50,257,424 (g) 73 (f) 5 (f) DND 3,000 DND 3,000 DND 9.0 Michael Krupa CEO 2015 13 Marlborough Hospital (UMass Memorial) 157 Union St., Marlborough 01752 508-481-5000 • www.marlboroughhospital.com 79 DND DND DND DND DND 3,809 DND 3,851 DND 4.5 Steve Roach (e) president & CEO 1890 14 Nashoba Valley Medical Center, a Steward Health Care Hospital 200 Groton Road, Ayer 01432 978-784-9000 • www.nashobamed.org 77 DND DND DND 115 DND 2,014 DND 2,018 DND DND Korry Dow president 1964 15 Whittier Rehabilitation Hospital (h) 150 Flanders Road, Westborough 01581 508-870-2222 • www.whittierhealth.com 65 354 DND 77 57 923 (i) 869 DND 870 21.6 (j) 23.1 Rebecca Roman administrator 1997 16 Athol Hospital (k) 2033 Main St., Athol 01331 978-249-3511 • www.atholhospital.org 25 215 $30,718,133 43 300 490 (l) 635 496 (m) 631 3.5 5.8 Winfield S. Brown president & CEO 1950 Source: Each hospital via survey and American Hospital Directory. Note: DND = Did not disclose. (a) Excludes newborns (b) Address for University Campus; UMass Memorial Medical Center includes two other campuses in Worcester: Memorial at 119 Belmont St. and Hahnemann at 281 Lincoln St. (c) HealthAlliance Hospital in Leominster merged with Clinton Hospital into UMass Memorial HealthAlliance-Clinton Hospital in October 2017; additional Clinton campus at 201 Highland St. (d) Represents 122 beds at the Leominster site and 41 beds at the Clinton campus (e) In addition to serving as president and CEO of Marlborough Hospital, assumed interim role as leader of UMass Memorial HealthAlliance-Clinton Hospital as of Sept. 30, 2019, succeeding Deborah Weymouth (f) Data from 2019 survey (g) Total patient revenue as reported by American Hospital Directory for period ending 12/31/2018 (h) As of Oct. 1, 2019, certified to provide both long term acute care and short term inpatient rehabilitation (i) With an additional 124 admissions to the new Inpatient Rehabilitation Facility from Oct. 1, 2019 to Dec. 31, 2019. (j) Average length of stay in the new Inpatient Rehabilitation Facility was 12 days from Oct. 1, 2019 to Dec. 31, 2019. (k) Part of Heywood Healthcare (l) Represents 337 medical/surgical and 152 swing bed admissions (m) Represents 337 medical/surgical and 159 swing bed admissions - Compiled by: Heide Martin, hmartin@nebusinessmedia.com Source: Each hospital via survey and American Hospital Directory. Note: DND = Did not disclose. (a) Excludes newborns (b) Address for University Campus; UMass Memorial Medical Center includes two other campuses in Worcester: Memorial at 119 Belmont St. and Hahnemann at 281 Lincoln St. (c) HealthAlliance Hospital in Leominster merged with Clinton Hospital into UMass Memorial HealthAlliance-Clinton Hospital in October 2017; additional Clinton campus at 201 Highland St. (d) Represents 122 beds at the Leominster site and 41 beds at the Clinton campus (e) In addition to serving as president and CEO of Marlborough Hospital, assumed interim role as leader of UMass Memorial HealthAlliance-Clinton Hospital as of Sept. 30, 2019, succeeding Deborah Weymouth (f) Data from 2019 survey (g) Total patient revenue as reported by American Hospital Directory for period ending 12/31/2018 (h) As of Oct. 1, 2019, certified to provide both long term acute care and short term inpatient rehabilitation (i) With an additional 124 admissions to the new Inpatient Rehabilitation Facility from Oct. 1, 2019 to Dec. 31, 2019. (j) Average length of stay in the new Inpatient Rehabilitation Facility was 12 days from Oct. 1, 2019 to Dec. 31, 2019. (k) Part of Heywood Healthcare (l) Represents 337 medical/surgical and 152 swing bed admissions (m) Represents 337 medical/surgical and 159 swing bed admissions - Compiled by: Heide Martin, hmartin@nebusinessmedia.com Source: Accenture Patient telehealth experience survey Half of U.S. patients said in a survey this year from Irish consulting firm Accenture a bad digital experience would ruin an entire medical encounter for them. To what extent do you agree with the following statements? A bad digital experience with a healthcare provider ruins the entire experience with that provider. A good digital experience has a major influence on my experience with a healthcare provider. I am comfortable using a range of health and wellness services, including digital and virtual, to manage my health. 50% 25% 25% 39% 23% 38% 38% 27% 35% Strongly agree and agree Neutral Strongly disagree and disagree Strongly agree and agree Neutral Strongly disagree and disagree Strongly agree and agree Neutral Strongly disagree and disagree 50% 25% 25% 39% 23% 38% 38% 27% 35% Strongly agree and agree Neutral Strongly disagree and disagree Strongly agree and agree Neutral Strongly disagree and disagree Strongly agree and agree Neutral Strongly disagree and disagree 50% 25% 25% 39% 23% 38% 38% 27% 35% Strongly agree and agree Neutral Strongly disagree and disagree Strongly agree and agree Neutral Strongly disagree and disagree Strongly agree and agree Neutral Strongly disagree and disagree