Issue link: https://nebusinessmedia.uberflip.com/i/1173860
R ich was named Richard J. Cantz, Jr. in July 2018. A nonprofit social enterprise for over 100 years, Goodwill at its core reflects social, economic and environmental sustainability, with a goal of moving 10,000 households in the region into stability. Rich joined Goodwill in 2003 as the Director of The Goodwill Fund. Over the years, he has held various positions of increasing scope in the areas of advancement, program development and public policy including Senior Vice President, Strategic Development and Public Policy. Before joining Goodwill, Rich served as Vice President, Resource Development at the United Way of Greater Portland. Prior to that, he spent five years at The Opportunity Alliance (formerly Youth Alternatives) providing case management services for youth in the Maine foster care system, as well as homeless youth. Rich received his bachelor's degree in clinical psychology from Springfield College, graduating Magna Cum Laude, in 1993. Through the years, Rich has served as a board member of multiple organizations including Woodfords Family Services, Guitar Doors and the McAuliffe-Shepard Discovery Center. Richard J. Cantz, Jr. Richard J. Cantz, Jr. PA N E L I S T 1. Define and practice innovation: Build an innovation team, and ultimately a culture focused on new ideas and sharing. Growth will occur when innovation is built on core competencies. 2. Celebrate success and failure: An organization is much wiser when teams learn from failure and leverage success — no need to shy away from it. 3. See and know your employees: Be visible, go to 30 locations in 30 days, have fun and build trust. 4. Build a strategy team: Engage your leadership team with other identified employees more deeply and in intentional ways. It will lead to better decision-making and thoughtful strategic development. 5. Listen: Ask three consistent questions, and take feedback that is both good and bad very seriously. 6. Build your team and support them: Make their jobs as easy as possible so they can succeed and enjoy success. 7. Change: Both good change (intentional) and bad change (curve balls) create stress. Understand how change impacts teams, and ultimately culture, when it is not managed well. 8. Over communicate: Communicate in a simple, clear manner and in various ways. Everyone learns differently, and transparency builds trust. 9. Use the right amount of data: Know what data matters most and track it. Don't over-measure, as it can lead to non-productive paralysis and "data noise". 10. Have fun! We all (likely) spend more time with our col- leagues than with our friends and families. So, enjoy your time!