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In Hartford for the
very first time!
Join us at the 15th
NORTHEAST
LEAN
CONFERENCE
Education & Inspiration for
Lean Practitioners from
every industry.
OCTOBER
23-24, 2019
CONNECTICUT
CONVENTION CENTER
REGISTER NOW
to save your seat.
Capacity is limited!
www.NortheastLeanConference.org
S
administration from Gardner's Mount
Wachusett Community College under
her belt, Babineau started at Seaman in
customer service five-and-a-half years
ago. She honed on learning as much as
she could in every department of the
paper company and eventually moved
over to the production side.
"I'm the type of person who just can't
settle; I always want to learn more," she
said. It was with little things at first, but
she worked hard to retain more
information as she went along. As it
turned out, Babineau's customer-service
skills had set her up for success in
production.
"It helped me tremendously … to
know their needs and knowing who
could wait and who couldn't," she said.
"I learned firsthand how paper was
made. I honestly love my job and look
for what I can do to make things easier
and quicker for everyone."
And Babineau is seeing more women
in the field. A year ago, the company
hired a female human-resources
director. Many machine supervisors are
female now, said Babineau.
Though she still oversees some of the
larger retail clients from a customer-
service standpoint, her production role
involves scheduling of machines and
operators across locations, inventory
management, trying to fit in rush orders
and making sure products are made,
produced and shipped on time.
Always up for a challenge, Babineau is
even getting her forklift-operation
license, too, believing that the more
cross training, the better.
"They always laugh at me," she said,
"But I want to see how it's done, how
difficult it is! We want to make sure
numbers are on point so we are
producing quality and quantity, and
there are a lot of different operators who
are cross-trained."
